Program Manager; Business Operations

About Us

At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. This includes your neighborhood psychologist, family and marriage therapists, nutritionist, speech language pathologist —the small business owners who dedicate their careers to helping others. Our solution provides them with an all-in-one platform to manage their practice and the tools and resources to thrive as a practitioner and business owner. 

The Role

The Program Manager; Business Operations will be responsible for partnering with the Product, Engineering, Marketing, Finance,  and Customer Success teams to facilitate all aspects of Program Management & Operations. Manage internal and cross-organizational technical and operational programs. Support and  partner with Program Managers on best practices for execution, delivery and operational efficiency.  Provide data and analytics support to internal and external team members.

The Program Management & Operations team mission:  We empower SimplePractice teams to deliver world class clinician, client and payor experiences by driving effective and efficient execution while simultaneously cultivating an environment of high performance, collaboration and creativity.

Responsibilities

• Query, organize, and analyze key performance metrics data
• Present data is an efficient and organized manner in support of better business
  decisions
• Ability to lead all size programs across multiple teams
• Lead and participate in all program lifecycle phases including project planning
  discovery, development, testing, release, and post-release
• Ability to identify risks and issues while developing contingency plans
  throughout the product and program lifecycle
• Collaborate with internal business teams and users, facilitating
  and documenting program, operations, and communication plans
• Provide ongoing planning expertise and support while improving processes
• Provide ongoing communication of status and risks to leadership internally as
  needed and garner support for changes in scope, schedule, or budget
• Lead program and operations meetings focused on status reporting, problem
  resolution, feedback, and fostering open communication within the team on
  project planning and execution
• Develop an in-depth understanding of the program, planning & operations
  business model
• Work with teams across the org to drive accountability and increased efficiency
  for program, planning and operational outputs
• Build and cultivate critical relationships with internal partners
• Partner with technical and operational teams to problem solve through to resolution
• Ensure stable and efficient execution of all functions with the team by
  working closely with business partners to drive adoption and implementation of
  processes and programs
• Think holistically to identify opportunities around policies/ processes to increase
  efficiency across organizational boundaries
• Ensure a whole systems approach when analyzing issues by ensuring all
  components (structure, people, process, and technology) and viewpoints are identified 

Desired Skills & Experience

• Bachelor’s degree required 
• Minimum of 4+ years of project/program management experience
• Minimum of 4+ years in operations/analytics
• Minimum of 4+  years’ experience in the technology sector
• Excellent problem-solving skills and technical acumen
• Detail oriented, yet able to look at a wide array of choices & identify what truly matters
• Bias for results and decision making vital to address bottlenecks, manage critical issues that arise, anticipate and make tradeoffs, and encourage behavior to maximize business benefit
• Proven record of navigating a complex yet fast-paced organization with a variety of teams working from multiple global locations.
• Ability to handle multiple priorities with a high degree of flexibility and accountability
• Strong analytical and critical thinking skills combined with excellent written and oral communication skills
• Effective listening and consultative skills
• Program management experience working with agile development teams in a fast-paced environment
• High degree of competency with program management and methodology including scoping, issue & risk identification, general management, tracking dependencies, user acceptance testing, and communication of overall project status
• Experience working with product management teams, including coordination of multiple internal work streams including development teams, marketing, sales, finance, customer support, legal and analytics
• Ability to facilitate the resolution of exciting business/technology problems
• Experience working cross-functionally to drive high-level solutions as well as resolve lower-level operational issues when needed with experience translating between business and technology
• Knowledge of healthcare industry preferred and previous experience with product, program and operations strongly desired

Base Compensation Range

$100,000 - $130,000 annually

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission and equity. Some roles may also be eligible for overtime pay.

The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Benefits

We offer a competitive benefits program including:

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match 
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

For more information about our privacy practices, please contact us at [email protected].