Program Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Manager in Canada.

This role sits at the intersection of healthcare operations, client program delivery, and people leadership within a high-impact, mission-driven environment. The Program Manager oversees end-to-end execution of complex healthcare and reimbursement programs while ensuring operational excellence and strong client satisfaction. You will lead cross-functional coordination, manage teams, and ensure service delivery aligns with strict compliance and quality standards. The role combines strategic oversight with hands-on operational involvement in a fast-paced, client-facing setting. You will play a key part in improving program performance, optimizing processes, and supporting continuous improvement initiatives. This is an opportunity to contribute directly to programs that support patients, healthcare providers, and pharmaceutical partners.

• Oversee daily operations and ensure associates deliver high-quality customer service, accurate documentation, and effective follow-ups while meeting performance expectations.
• Monitor team performance, identify training needs, and support continuous capability development across staff members.
• Contribute to workforce planning by supporting scheduling decisions and recommending staffing adjustments to management.
• Lead and support quality assurance and continuous improvement initiatives, including identifying operational gaps and implementing enhancements.
• Manage end-to-end program and project delivery, including reimbursement, compliance, clinical support, and education-based initiatives.
• Design, develop, and implement new programs, including defining protocols, allocating resources, and managing supporting databases.
• Track and evaluate project performance, produce reporting, and provide actionable insights for improvement.
• Engage directly with clients through meetings, updates, and ongoing communication to ensure alignment and satisfaction.
• Participate in recruitment processes and contribute to staffing strategies for program needs.
• Ensure reporting and escalation of all adverse events to the appropriate units or departments in compliance with regulations.

Requirements:

• University degree in Business Administration, Science, or equivalent relevant experience.
• 3+ years of experience in pharmaceutical, biotech, or healthcare-related industries, with exposure to client-facing environments.
• 2+ years of project or program management experience in complex operational settings.
• 2+ years of people management or team leadership experience.
• Experience in reimbursement programs, clinical support, or healthcare operations considered a strong asset.
• RN/RPN designation is an asset and may be required for specific programs.
• Strong business, financial, and analytical acumen with excellent problem-solving abilities.
• Solid communication skills (written and verbal), with the ability to present clearly to clients and stakeholders.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and ability to work with data-driven reporting.
• Strong leadership, interpersonal, and stakeholder management skills in a client-focused environment.

Benefits:

• Competitive salary aligned with experience and industry standards (CAD range provided in posting).
• Comprehensive health coverage including medical, dental, and vision plans.
• Extensive wellness support including mental health resources, family-building benefits, and caregiver support.
• Paid parental leave and flexible caregiver leave options.
• Retirement savings plan and financial wellness programs.
• Flexible work arrangements and work-life balance support.
• Learning, training, and professional development programs.
• Access to mentorship opportunities, employee resource groups, and volunteering initiatives.