Program Manager - City Success

What you'll do:

• Be a champion for Lime’s city customers, working cross-functionally with internal stakeholders, including product, software, data analytics, research, customer support, and business development in order to continuously deliver and excel on Lime’s commitments to cities.
• Track and monitor key city success metrics for all product and operational initiatives, ensuring the best service possible for the city, its communities and riders.
• Partner with data insights, business intelligence, research and reporting teams to build and deliver key ridership insights, regular program reports uniquely tailored to the city’s priorities and policy needs.
• Be a product operations expert, working closely with both local operations, policy and government relations teams, to strategically develop, implement, and communicate crafted product solutions to best meet the city’s unique traits and needs.
• Drive market development efforts, working closely with local teams to build strategic operations plans, then owning the product implementation and setup, including in-market special projects, demos and tests.
• Engage with key community stakeholders, building Lime’s local presence and value offering within its communities.
• Drive innovation and industry-leading solutions, listening closely to your local, regional and global peers, sharing, learning, and applying best practices intelligently in your cities.

About you:

• An accomplished operator with a problem solving mindset, having prior experience leading a team at a technology company, where cities were a key customer is a big plus.
• Background in mobility, urban development, transport planning, public policy, product development, or industrial design is an advantage.
• Strong communication skills with the ability to effectively communicate to very diverse audiences, mediate and bring multiple parties onboard for cross-functional effort and build trust by delivering.
• Customer obsessed, always ensuring the best-in-class experience, support and solutions are delivered.
• Data-driven with an ability to decode and use data to build a compelling narrative and then influence decision-making. SQL or Python knowledge is essential. Knowledge of GIS is a plus.
• An owner with a bias for action, always ensuring the job gets done with efficiency and speed.