Program Manager - Cloud Security

Who You'll Work With
Cisco Cloud Security Group is a leading provider of Cloud Security and DNS services, enabling the world to connect to the Internet with confidence on any device, anywhere, anytime.
Our approach is twofold; first Umbrella, our cloud-delivered security service, blocks advanced attacks including malware, botnets, and phishing threats, while our predictive intelligence engine uses machine learning to automate protection against newly-discovered threats before they can reach our customers. Today, we handle more than 80 billion daily Internet requests from 65 million+ users around the world. Our global network has proven reliability and adds no latency. We protect each and every one of our customers' devices globally without any hardware to install or software to maintain.
Working at Cisco Cloud Security group means being surrounded by passionate, intelligent and creative people who are determined to disrupt the Internet security industry with innovative ideas, world-class research and unrivaled products and services. It's a place where the best ideas are quickly transformed into products, features, campaigns and company-wide practices, with nearly 100% year-over-year usage growth.
Who You Are
As a Program Manager, you will be working very closely with technical experts supporting a broad coalition of Cloud Security Engineers and leadership team. You are passionate about building security into products, and have a strong focus on process and tools to make it happen.
You thrive in a complex and demanding environment, taking the time to build relationships and drive consensus. You are courageous and call out issues you see, collaborating to find solutions. You are self-driven and drive issues to closure, willing to roll up your sleeves when needed.
You are process-oriented, constantly driving to make things better. You are typically the most organized person in the room, and coupled with your communication skills, you excel at bringing people together in a shared understanding.
What You Will Do

• Lead business initiatives and cross functional programs for the successful delivery
• Create executive summaries and dashboards from the various project status updates and data insights
• Partner with a global community of engineering leaders to understand the product strategy, roadmap commitments, and targeted customer outcomes for the interlocks
• Believe in the value of making customer success and work with the product teams to improve the NPS scores
• Influence teams to shift to consistent best practices.
• Build the process and tools to drive transparency and alignment across a large group of teams delivering cloud solutions.
• Maintain a knowledge base that will be used in audits as well as to give a broad overview of the workings of the organization.
• Ensure clear communication at all levels of the organization: status, roadblocks and needs of the team, as well as recognizing and celebrating successes
• Track budget needs - headcount, opex, capex, cogs, etc.,
• Drive retrospectives and measurable process improvement efforts.

Key Qualifications

• Bachelor's or Master's degree in Engineering, Computer Science or related technical field
• Strong working knowledge of Jira/Confluence, ability to build dashboards and integrate with other tools.
• Understanding of Security principles.
• 10+ years meaningful experience in networking/technology industry, with 3+ years in a Program Management position and a demonstrated history and ability to take a leadership role in managing programs
• Proven track record of successful complex program management (preferred in software cloud environments)
• Fine-tuned understanding of and expertise in Lean Enterprise / Agile / Kanban practices and supporting tools
• Ability to understand, discuss / communicate technical concepts, with both technical and non-technical individuals
• Ability to work with the executive team to provide necessary information and data on timely passion
• Able to communicate well with cross-functional team members, be able to efficiently collaborate with and influence team members to achieve project goals, and contribute positively to the engineering community environment
• Must have strong co-ordination and facilitation skills and be willing to work with geo-distributed teams
• Comfortable interpreting data to translate and present as business insights

Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.