Program Manager, Coaching (MSW)

POSITION: PROGRAM MANAGER, COACHING 

LOCATION: Chicago  

REPORTS TO: PROGRAM DIRECTOR 

SUPERVISES:  Senior Program Coordinator, Training; MSW Interns (Coaches) 

Salary: $65,000-$75,000 

FLSA STATUS: EXEMPT 

ABOUT OUR ORGANIZATION 

LIFT is a national nonprofit whose mission is to empower families to break the cycle of poverty. Founded in 1998, we have helped 100,000 low-income individuals achieve their goals. Today we connect hardworking parents and caregivers of young children to the people, tools and resources they need. LIFT operates in Chicago, Los Angeles, New York and Washington, D.C., communities with some of the highest rates of concentrated poverty. We help families build the personal well-being, social connections and financial strength to secure basic needs and achieve long-term goals and aspirations, like a safe home, living wages or a better education. To learn more, visit www.liftcommunities.org. 

LIFT is at an exciting moment in its organizational trajectory. We aim to scale our impact by 1) making continuous improvements to our direct service model, 2) partnering with health care, postsecondary education, early child development, and government organizations to deliver LIFT’s model and influence change in those systems, and 3) influencing policy through the amplification of the voices of parents living in poverty on issues impacting their lives and communities. We are looking for team players who thrive in a growth environment of continuous improvement; are committed to LIFT’s work to combat intergenerational poverty and expand opportunity for families; and uphold LIFT’s values of diversity, equity, excellence, hope, and relationships.  

Having recently received a large investment from McKenzie Scott and working on developing our strategic plan to level up on impact in direct service, technical assistance and policy and advocacy. We are looking for entrepreneurial, results-driven, relationship builders who are committed to LIFT’s mission and values. 

*LIFT operates sites in Chicago, Los Angeles, DC, and New York. Currently, LIFT is operating as a hybrid work environment. Accordingly, this role will be expected to work in the Chicago office (Bronzeville (Chicago), 56 E 47th Street) up to twice a week or six-eight times a month.    

POSITION OVERVIEW 

This is an exciting opportunity for an MSW professional with 2+ years post-grad experience to join a supportive team and ensure that the parents LIFT serves (Members) receive excellent support for achieving their career, education, and financial goals and to serve as a liaison for our Technical Assistance (building our partners’ capacity to deliver LIFT’s model) programming to include external trainings. The ideal candidate is knowledgeable about (or strongly interested in) financial, education and career topics, familiar with barriers that low income and immigrant parents face and experienced in implementing strategies to overcome those barriers.  

The Coaching Manager will also contribute to improving LIFT’s coaching practice, working in collaboration with Coaching Managers across LIFT’s four regions to identify and package best practices, both those that emerge through practice and those from within the industry, to ensure that LIFT’s services are on the cutting edge of coaching techniques in the sector. 

Travel requirement, in addition to local travel and connection to the Chicago office, is once a year for approximately 3-4 days for LIFT’s annual All Staff Retreat in one of its regional cities. 

AS A PROGRAM MANAGER, COACHING, YOU WILL: 

• Build and maintain strong relationships with local Schools of Social Work in order to effectively recruit MSW students for first and second level internships 
• Develop and facilitate outstanding trainings for coaches in partnership with the National Program Team and Senior Program Coordinator, Training  
• Provide hands-on ongoing training, supervision, and evaluation to MSW students as part of their university program requirements  
• Serve as an expert resource for LIFT staff and volunteers as they work with parents 
• Provide some coaching services directly to parents in order to remain grounded in the work  
• Share learnings with local and national program staff to ensure ongoing improvement of LIFT’s approach 
• Monitor quality of local program data collection and making adjustments in data collection strategies as needed, with support from Chicago Program Director and LIFT’s National Program Team  

OUR IDEAL CANDIDATE: 

• Master's degree in Social Work in order to supervise Master of Social Work students (required) 
• Minimum 2 years’ experience working or volunteering in low-income communities; experience working with families a plus (required)  
• You have a track record as a strong manager; you are able to balance empathy and accountability in order to drive high performing teams. 
• You are a skilled coach and trainer who is able to quickly identify areas for improvement and provide actionable guidance to correct behavior. 
• You are comfortable using data to learn and improve, and you actively use data to corroborate or challenge your assumptions. 
• You are highly organized and detail-oriented; you are able to execute on multiple priorities and manage multiple stakeholders. 
• You are a clear and compelling communicator who enjoys rallying the troops around a common goal 

Don’t think you have everything for this role but are still interested? Please don’t hesitate to apply. We’d love to hear from you! LIFT believes that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to its success and is committed to providing equal employment opportunity to all qualified applicants. LIFT’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of people of color, women, veterans, and individuals with disabilities in our organization.  

WHAT WE OFFER  

• Salary Range: $65,00-$75,000. LIFT’s compensation philosophy is to pay competitively for our non-profit sector and ensure equity across the organization. Compensation for the role will depend on several factors including qualifications, skills, competencies, and experience.  
• Benefits:  

• • Employer-paid health care coverage (100% for employees, 75% for dependents)  
  • 403(b) retirement savings plan including an employer match contribution of up to 5% after one year 
  • Generous paid-time-off policy starting with 4 weeks in the first year (5 weeks in years 2-4, 6 weeks at 5+ years), Federal holidays, the day after Thanksgiving, Cesar Chavez day, and wellness days including a one-week organization-wide paid closure over the winter holidays (the week between Christmas and New Year’s Day holidays), and a one-week organization-wide paid closure over the summer fiscal year transition (the week in which Independence Day is celebrated) 
  • 12 weeks paid parental leave 
  • Partial cell phone coverage  
  • Pre-tax accounts for transit, health, and childcare benefits  
  • Please see here for a more in-depth overview of LIFT’s Benefits and Culture.  

TO APPLY  
Please visit www.whywelift.org/careers to apply and submit a resume.