Program Manager - CX

About The Role:

As a CX Program Manager, you will be responsible for executing the CX roadmap. Your duties will include conducting ongoing roadmap analysis, identifying and mitigating risks, resolving bottlenecks and conflicts, raising flags as needed, and communicating status updates across the CX organization.

Key responsibilities include:

• Facilitating roadmap meetings and strategic discussions, ensuring accountability for decisions made.
• Leading and managing large-scale, complex cross-domain processes and operations that align with CX organizational objectives.
• Lead and manage the execution of multiple technological and business-focused projects from initiation to completion
• Define project scope, goals, and deliverables in collaboration with stakeholders, focusing on both business and technical requirements

Requirements

• 5+ years of experience in leading cross-teams projects, programs and processes, technical and non-technical - Must
• Strong methodological thinking, and familiarity with program management best practices- Must
• Excellent communication and leadership skills, with a collaborative mindset
• Ability to operate in a fast-paced, dynamic environment
• Experience operating autonomously across multiple teams
• People person and a team player with a "can-do" attitude
• Strong sense of ownership and accountability, with a track record of delivering results
• Exceptional organizational skills with the ability to manage multiple tasks simultaneously
• Strong analytical and critical thinking skills, capable of quickly identifying and resolving project issues, making informed decisions, and adapting plans as necessary
• Comfort with navigating and leading through change
• PMP/B.Sc. in industrial engineering and management - High advantage
• Highly proficient in spoken and written English and Hebrew