Program Manager, Data Science & Analytics, Service Delivery

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Program Manager, Data Science & Analytics will be responsible for assisting with analytics programs and initiatives, including but not limited to dashboard creation, automation of reporting processes, data integrity, project management and business intelligence. The successful candidate will provide outstanding support for Senior Management, Service Delivery Leadership and related Programs. This role provides challenge, variety, and exposure to several areas of the business.

The Program Manager, Data Science & Analytics will amplify our growth by implementing and maintaining a process for methodical focus on all areas of the business that can accelerate installs and expedite revenue. This role will work in partnership with the Strategy and Operations team, responsible for the implementation and execution of scalable processes and reporting to drive collaboration and cooperation between Service Delivery and other organizations across Zayo. 

The position requires analytical skills and a “can do” attitude, with eagerness to learn new tools that may require coding in new languages - ie, SAQL (similar to SQL and Pig Latin Query Language) and Python (similar to R). Proactivity and personal communication skills are critical, as this role demands constant interaction with Service Delivery leaders, Senior and Executive leadership, developers and other IT professionals, sales operations and other teams across Zayo Group.

Responsibilities

• Curate efficient dashboards and lenses in Einstein Analytics and Tableau, providing insights for decision makers
• Creates efficient reports in Salesforce.com for various needs and departments
• Create and maintain reports and dashboards to track success for various programs
• Analyze delivery and customer data to support executive, delivery teams and partner organization representatives
• Support data strategy and process improvement efforts by coordinating with multiple IT resources and data strategy team
• Automate and simplify efforts using scripts
• Proactive communication and updates on progress to both management and the organization through multiple platforms
• Partners with Delivery teams and others to ensure data is accurate and up to date
• Provides analysis and support for senior management requests related to Delivery performance
• Develops sheets and maintains templates for data entry completed by outside teams.
• Assists in ad-hoc analytics/reporting requests for various teams
• Opportunity to work on advanced analytics projects and predictive models

Qualifications

• Academic
  • Bachelor of Arts/Science Degree business analytics, operations, computer science, marketing, finance, business administration, economics, or related degree required
  • Masters in Business Analytics, Data Analytics, Computer Science, Marketing Analytics, Information Science or related field experience required
• Coding: 
  • Intermediate/Advanced Excel - VBA required
  • Intermediate/Advanced SQL required
  • Intermediate/Advanced R/Python  required
  • Pig Latin Query Language/SAQL  preferred
• Work Experience
  • 3+ years of experience in a Data Science or Data Analytics Role
  • Advanced knowledge of Einstein Analytics and/or Tableau
  • Advanced skills in Google Sheets and Excel
  • Advanced Experience in Salesforce or similar CRM tool
  • Strategic, analytical and program management skills.
  • Proficient with Google Suite
• Excellent Interpersonal Skills
  • Strong attention to detail.
  • High energy individual with strong work ethic.
  • Ability to interact effectively with all personnel.
  • Excellent written and verbal communications skills.
  • Autonomous yet comfortable teaming with others on various projects.
• Interest in the intersection between qualitative and quantitative data.
• Ability to plan, prioritize and organize effectively and work under pressure deadlines.

Base pay range: $75,500 - $110,660, commensurate with experience.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.