Program Manager, Demand Management

The Small & Medium Business Group (SMBG) works closely with clients as they grow and scale by enabling them to meaningfully connect with their customers across our family of apps. This role is for a Program Manager on the Supply-Demand Management and Platform Enablement Team in SMBG. Within this team, the Demand function works across channels to generate incremental high quality leads for our sales agents, optimize performance of those channels, and ensure we are serving advertisers with the right agent at the right time. We are seeking a Program Manager who is a proven influencer and a fast learner; a resilient self-starter comfortable operating in ambiguity and an always-evolving landscape; a strategic and operational thinker with creative problem-solving skills. You will work directly with teams across SBG, Marketing, Operations, Product, and Data Science. In some cases you will own strategy & execution end-to-end. In other cases, you will execute and influence outcomes through others. This Program Manager will be a collaborative influencer who can align cross-functional partners to ensure the best possible experience for our advertisers and results for our business.

Program Manager, Demand Management Responsibilities:

• Design a cross-channel Demand Management strategy, operating model, and goaling approach for new sales channels within the Small & Medium Business Group
• Partner with key cross-functional teams (Product, Sales, Channel Marketing, Operations) to optimize performance (on both lead quality and volume) and drive toward an optimal channel mix
• Program manage key initiatives and drive innovation (for example: data enrichment efforts, initiative to onboard advertisers graduating into a new sales channel)
• Monitor trends, troubleshoot issues, and build/ execute remediation plans as necessary

Minimum Qualifications:

• 8+ years of experience in consulting, operations, sales, or product at large-scale organizations.
• Experience as an organized, fast-paced executor, with experience bringing clarity to ambiguity with little oversight, bringing ideas to fruition, leading teams towards a common goal, and managing multiple complex programs on tight timelines.
• Experience being a change agent, with experience leading initiatives involving large-scaled organizational transformations and grasping organizational dynamics that influence adoption of process changes.
• Experience communicating effectively, with experience to distill complex ideas simply through a variety of mediums (e.g., project plans, presentations, analyses, etc.) and to zoom in and out based on audience.
• Business analytics skills, with experience evaluating data to understand trends, developing frameworks, and performing analyses to guide program strategy and implementation.

Preferred Qualifications:

• Experience leading Demand Management strategy and execution for a large-scale operation.
• MBA or Master's degree in management, finance, technical, or engineering field, or equivalent experience.

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

$150,000/year to $216,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.