Program Manager, ECS Business Operations

Job Requisition ID #

23WD66955

Position Overview

Are you a passionate and experienced Program Manager enthusiastic about enabling customer success teams to perform at peak efficiency? Are you obsessed with applying new learning and development methods to great effect? If yes, READ ON! You may be a great fit for Autodesk's Enterprise Customer Success Business Operations team

As a Program Manager, you will lead programs and projects that shape the way Enterprise Customer Success delivers value to Autodesk Customers. From new or changing business models to enhancement of service delivery, this role translates the strategies and business objectives of Enterprise Customer Success into programmatic efforts for introduction and execution. You will need to understand, analyze, prioritize, craft stories, and communicate with GTM end-users, managers, executive stakeholders, and internal teams.

Responsibilities

• Proven program management experience in an B2B enterprise SaaS / Cloud environment
• Curiosity, passion, and a willingness to dive in to get the job done quickly and with precision
• Proficient in all aspects of managing global programs including policy, process definition, enablement, and implementation
• Analytical and data-driven. Adept at using business insights to inform and educate others on opportunities
• Able to break down silos to leverage ideas and solutions from across the business
• Able to quickly comprehend business requirements and define and manage tactical plans and stakeholders to meet those requirements
• Ensure stakeholders have visibility into our current capabilities and how to prioritize investments to up level or add in new capabilities
• Manage stakeholders' expectations
• Highlight tradeoffs, and ensure that employee and customer experience are top of mind when making decisions
• Work with GTM teams using the existing technology stack and operational processes in new and creative ways to deliver desired capabilities
• Develop and continually refine processes to ensure effective and efficient execution

Minimum Qualifications

• Minimum of 5+ years of work experience, preferably with combined exposure to consulting and/or project management in SaaS / Cloud environment
• Strong written and verbal communicator with the ability to present at all levels
• Proven track record of being able to influence and rally diverse stakeholders using both qualitative and quantitative insights
• Ability to dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy
• Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives
• Experience implementing and scaling initiatives across globally dispersed teams
• Able to travel as required (less than 25%)

The Ideal Candidate

• Strategic & creative thinking
• Stakeholder management
• Customer engagement
• Relationship building
• Facilitation
• Storytelling skills
• A passion to positively impact both Autodesk's business and the practice of delivering impactful Customer Success engagements

#LI-POST

Click below to learn more about our benefits in the US.

https://benefits.autodesk.com/

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

Salary is one part of Autodesk's competitive package. For U.S.-based roles, we expect a starting base salary between $78,300 and $135,080. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.