Program Manager – Energy Storage System Operations

Responsibilities:

• Gather and periodically update US ESS pipeline by working with US sales teams
• Interface with overseas production team and align ESS production schedules with ESS pipelines and proposed delivery schedules
• Provide sales teams periodic updates on overseas production schedules to align customer demand with Gotion production
• Work with internal teams on internal contract approval processes and support US legal, US sales, US technical and US finance teams for contract approval and production alignment
• Post sales manage customer production timelines and delivery schedules 
• identify any production and delivery risks by periodically interfacing with overseas production and logistics teams
• Work with internal Gotion production and logistics teams and oversee support of product manufacturing and delivery as per customer commitments
• identify and resolve complex operational and organizational challenges related to logistics and supply chain on customer commitments
• Develop business relationships to ensure efficient operations with 3rd party transportation partners
• Support customer post sales teams with periodic updates on product delivery status. 

 Requirements:

• Working with the Sales Managers to deliver the highest level of quality customer support, enabling account and project wins and ensuring highest levels of customer support
• Working closely with sales team to determine appropriate prioritization of account/project opportunities relative to available technical resources and ensure close coordination and communication with the customer
• Leading and managing tasks in the technical pipeline to ensure that all identified/qualified projects get the proper and appropriate level of pre-sales design and technical support
• Working with China based R&D, design and pre-sales technical support process to ensure proactive participation with technical teams on test requirements, procedures, and plans to ensure ESS products are prepared and positioned to 'win' the business
• Leading and collaborating closely with Product Management on broad based technical tools and training and drive adoption through the sales team, partners and distributors
• Acting as sales focal point for input/feedback into product management on major product and technical issues and recommended solutions
• Managing closed loop process with product management, customer support and sales on all field pre-sales related topics and issues

Qualifications:

• BS or MS preferred (including direct experience in renewable energy companies with Asia operations)
• 2-5 years of experience in project management with methodical approach and organizational capabilities
• Self-starter, goal driven mindset to accomplish tasks 
• Strong communication skills (bilingual Mandarin/English strongly preferred) and with experience interfacing with overseas teams in Asia
• Experience coordinating cross functional teams of sales, finance, operations, logistics and manufacturing 
• Experience interfacing with manufacturing and logistics teams to support ESS operations
• Ability and willingness to travel locally, domestically and at times internationally。
• Experience working with strong self-management and interpersonal skills and proven record of establishing and maintaining working relationships with customers, peers and managers