Program Manager I

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter

About the Role

Program Manager I is responsible for planning, execution, and delivery of programs, ensuring that they align with the organization's strategic objectives. It requires a combination of leadership, strategic thinking, communication skills, and a deep understanding of project management principles. Act as a bridge between the strategic vision of the organization and the successful execution of projects that contribute to achieving that vision.

We are seeking a (highly experienced) Program Manager to lead cross-functional teams and manage complex programs that drive business growth and customer success. The ideal candidate will have a proven track record of leading large-scale, high-impact programs and initiatives in the banking & credit cards domain. Program Manager responsibilities are as follows:

Responsibilities

• Program Planning: Align programs with the organization's strategic objectives and business goals. Clearly define the scope of the program, including deliverables and outcomes. Establish clear and measurable program objectives.
• Collaboration: Collaborate with all stakeholders for smooth and successful execution of the program.
• Risk Management: Identify potential risks and develop mitigation strategies. Address and resolve issues that may impact the program's success.
• Stakeholder Management: Engage with various stakeholders, including executives, project managers, and team members.
• Planning and Execution: Develop and manage the program schedule, setting realistic timelines and milestones.
• Change Management: Implement effective change control processes to manage alterations to the program scope and schedule. Communicate changes to stakeholders and ensure alignment.
• Conflict Resolution: Address conflicts and challenges within the team to maintain a positive work environment.

Skills

• Project Planning and Delivery: Advanced knowledge and demonstrated expertise in the areas of end to end project planning and project delivery
• Experience with any tech stacks: Must be from a technical background and have hands-on experience with any tech stacks (preferably Java, Spring boot and Postgresql). Preferably a PMP or Agile PM certification.
• Project Management tools: Strong hands-on experience on any project management tools like JIRA, Trello, Smartsheets, OKR management software, Kanban, (preferably JIRA) etc
• Agile Methodology: Strong understanding of scrum and agile methodologies, sprint planning etc. 
• Cross-functional coordination: Exercise good business judgment skills to find short-term solutions working cross-functionally for difficult/tricky engineering problems while not sacrificing the long term goals.
• Reporting & Dashboards: Experience working with tools to manage schedule, and risks of ongoing projects and provide reports to management
• Communication Skills: Excellent communication skills, somebody who can understand the business problem/domain fast and articulate problem/solution to different audience types (technical/business). Obsessive ownership towards individual and team goals and does it right

Experience and Qualifications

• 8+ years of software industry experience with 4+ years of experience managing large cross-functional product development projects from inception to launch seeing the full lifecycle with a deep understanding of agile methodologies
• Experience with B2B enterprise, SaaS / Cloud-based products is a strong plus
• Undergraduate Degree in Engineering + Graduate Business Degree (MBA or equivalent)

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success