Program Manager III

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. 

About the Role

The Program Manager will coordinate business, product and engineering leaders to ensure alignment across projects and initiatives, so that SonderMind teams can iterate quickly against our product roadmap, delighting our customers, and ensuring our executive team can communicate progress and value efficiently to our Board of Directors and investors.

You will coordinate the planning, execution and delivery of key roadmap objectives, always focused on creating feedback loops and removing impediments. This requires strong relationship, organizational and communication skills, as well as the ability to think critically across multiple initiatives.

Essential Functions 

• Organize, manage, and communicate status of cross-functional Technology projects across multiple value streams. This includes areas such as AI, service integrations, enterprise services, and therapy client/provider lifecycle.
• Utilize Initiative Lifecycle to ensure programs are moving efficiently from discovery to delivery. Coordinate and escalate any risks or blockers.
• Lead quarterly and continuous planning discussions with product, engineering and business leaders, including periodic business reviews and monthly steering meetings. 
• Ensure alignment to and progress is tracked against the Tech Product Roadmap and OKRs.
• Program-level risk identification, escalation and management.
• Cross-program coordination with other program managers to identify streamline operational processes for the Technology department, and address gaps and concerns within the project teams and development teams.
• Ensure that stakeholder teams are operationally ready for test and production releases.
• Be a leader in change management as SonderMind grows.

What does success look like?

• You build deep connections with leaders across the business to ensure that all parties have the correct amount of context and involvement in the product roadmap and vision. 
• You quickly identify breakdowns in communication, culture, or process, and intervene or escalate these issues through appropriate channels. 
• You ensure that planning and discovery is efficient and any blockers are escalated so that requirements and scope can be defined.
• You are accountable for ensuring initiatives are scoped and on track based on estimated delivery timelines.
• You are accountable for ensuring initiatives are measured and results are communicated in a clear and timely manner across the business.
• You have a strong sense of ownership related to program and initiative delivery. 
• You are responsible for assessing and communicating risks to various stakeholders on a regular basis.

Who you are? 
Skills, experience, and education that is needed for this person to be able to succeed in this role 

• 5+ years of program or project management in a technical role or relevant experience.
• Knowledge of Agile methodologies, such as Scrum and Kanban and the ability to apply those methodologies.
• Experience working within the software development lifecycle. 
• Experience using Jira and Confluence for work management and documentation.
• Experience facilitating stakeholder and executive-level meetings and discussions to drive outcomes.

Our Benefits

The anticipated salary range for this role is $88,000-110,000.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off 
• Therapy coverage benefits to ensure our employees have access to the care they need
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
• Employer-paid disability & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
• Eight weeks of paid Parental Leave  (if the parent also qualifies for STD, this benefit is in addition)
• 401K retirement plan with 100% matching on up to 4% of base salary

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.