Program Manager Incident Management

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Program Manager of Incident Management position is a high-performing role in support of data reliability and quality functions for various domains within USIS's broader data library.

This individual will work within a team of data reliability engineers and data stewards, who serve as experts for the data sources, to ensure the appropriate quality and internal and external support are in accordance with our service level commitments. Candidates should be courageous, tenacious, creative, optimistic and curious, with an appetite for growth in business-minded leadership.

This role is located in our Alpharetta, Georgia office. We have a hybrid work model which requires being in the office 3 days/week.

What you'll do

• Domain Expertise: Understand the lifecycle of the Equifax data sources across all stages from ingestion to production
• Drive Data Reliability and Quality across our Data Pipeline
• Quality Monitoring Builds and Incident Management: Build and Develop Proof of Concept that efficiently and reliably identify areas for metrics and for data quality threshold management for each data domain/index.
• Continuous Improvement: Work with an evergreen roadmap of initiatives, powered by work in Quality Monitoring and Customer Engagement, helping to drive these monitors and incident management process to an automated approach for each data domain/index.
• Be an ambassador for our data assets and encourage data awareness which can assist with new opportunities and points of synergy.
• This role requires being on call to handle data incidents which can include during the night or on weekends occasionally

What experience you need

• 4+ years of relevant experience with industry-leading lenders and/or data companies, with a working knowledge of data structure, data handling, the credit lifecycle and data management
• 4+ years of analysis experience in credit risk, telecommunications, financial services, marketing, fraud, or insurance
• 3+ years of experience with data analysis and data handling/quality tools
• 3+ years of experience with data, business insights and data & data processing audit analysis which identify and drive ongoing excellence in data quality practices

What could set you apart

• Strong aptitude and proven ability to develop data-driven solutions to meet business objectives
• Google Sheets, Docs and Slides experience, Presentation skills
• Specialized depth and/or breadth of expertise to operate independently
• Uses critical thinking skills to solve complex problems and build innovative solutions
• Makes decisions based on experience to achieve effective project and organizational objectives
• Incident Management experience
• Program Management experience

• A strong sense of governance protocols, the need to respect highly sensitive data and proactive attention to regulatory, security and compliance driven policies
• Demonstrates leadership with cross-functional efforts; develops effective working relationships with peers, managers, and senior management within and across organizational lines
• The ability to manage multiple high-impact projects at the same time
• Creativity and drive, coupled with a desire to grow in thought leadership, initiative and strategic thinking
• Experience with Collibra, or similar metadata management tool
• Experience with Spotfire, Looker or similar data visualization tool
• Experience with SQL, Google BigQuery, or equivalent database queries and views

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location:

USA-Atlanta-One-Atlantic-Center

Function:

Function - Data and Analytics

Schedule:

Full time