Program Manager - Informatics and Analytics

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Program Manager - Informatics and Analytics

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Endocrine Institute Admin-Endocrinology/Metabolism Inst

Job Code

T98747

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Informatics and Analytics Program Manager, you will coordinate data collection, abstraction, submission, analysis and reporting for multiple stakeholders across the regional hospitals/institutes. You will apply information and use informatic methodologies to improve processes, reduce expenses, increase revenue opportunities and develop strategic plans.

The ideal caregiver is someone who:

• Is capable of extracting information from DataMart, and program Tableau (preferred).

• Has High-level management and leadership skills.

• Is experience with conflict resolution and problem-solving.

• Has written and verbal communication skills.

• Has organizational and multitasking skills.

• Has teamwork and motivational skills.

This is a rewarding opportunity that offers growth-oriented projects, mentorship, support, and resources. You will experience great exposure to both the institute and department leadership and have numerous opportunities for career growth.

At Cleveland Clinic, we know what matters most. That is why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you will find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being, and your future. When you join Cleveland Clinic, you will be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare roles.

Job Details

Responsibilities:

• Creates dialog, assessments and works where enterprise activity such as clinical, technical and business data is converted to understandable and actionable metrics across regional hospitals. Partners and works in collaboration with physicians, senior executives, medical and clinical staff, finance and other regional/institute teams to initiate information system applications that provide enhanced reporting capabilities.
• Coordinates with corporate EBI team to implement best practices.
• Contact person for system/data issues and/or downtime, responsible for follow through and liaison between end-use and decision support/business intelligence.
• Provides information derived from operational analytics to help improve processes, reduce expenses, increase revenue opportunities and develop strategic plans while maintaining alignment with organizational initiatives and goals.
• Manages projects, processes and relationships for operational, administrative and nursing departments.
• Trains and mentors other hospital/institue analysts and business managers.
• Coordinates and performs education, end-user support, training and facilitation for automated technology databases, tools, cubes, ERLs, data marts, dashboards, etc. ensuring proper use of system and/or tools.
• Obtains feedback from end users for additional enhancements or adjustments.
• Participates in monthly business reviews, focus groups, special projects.
• Acts as a subject matter expert supporting decision support/business intelligence service departments and regional operations on various projects and informatics enhancements.
• Other duties as assigned.

Education:

• Bachelors Degree required. Masters Degree preferred.

Certifications:

• Lean Six Sigma certification, preferred.

Complexity of Work:

• Requires data collection and analysis, metric development, critical thinking and processing mapping skills.
• Ability to leverage relationships, resources and goals.
• Decisive judgment and the ability to work with minimal supervision.
• Must be able to work in stressful environments and take appropriate action.
• Requires strong communication, organizational and time management skills.

Work Experience:

• Eight years of experience (or Masters degree and six years) in healthcare, finance or project management with significant experience in budgeting, financial analysis, reporting with multi-disciplinary organizational and operational structure and large hospital/physician provider organization or healthcare consulting.
• Demonstrated proficiency in defining, monitoring and achieving targeted operational, clinical, quality and financial metrics.
• Computer proficiency in Microsoft Word, Excel, PowerPoint, Outlook and data base management/maneuverability/fluidity.

Preferred Qualifications:

• Tableau
• Teradata

Physical Requirements:

• Manual dexterity to operate office equipment and produce materials on a PC.
• Normal or corrected vision, hearing and speech. Extensive sitting and frequent walking.
• Occasional lifting or carrying of up to 25 pounds.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

Keywords: Teradata, Tableau

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities