Program Manager Issuing Bank Programs

• Own the bank program and outcomes: Serve as the single-threaded leader for the sponsor bank relationship and program; define and run the engagement model (governance SLAs decision rights change control) ensure obligations are met and be accountable for program performance partner satisfaction and partnership health. Proactively identify opportunities to strengthen the relationship increase partner value and create efficiencies and improvements both internally and externally.
• Program governance & accountability: Design and implement clear RACI intake processes and cadenced forums (steercos weekly ops and QBRs with scorecards). Hold internal and external stakeholders to commitments and timelines. Establish decision-making frameworks that enable speed while maintaining rigor.
• Program execution: Own the end-to-end program delivery lifecycle. Ensure timely bank notifications and approvals for incidents and program changes including new products and services; coordinate remediation approvals and evidence capture across all workstreams. Maintain a comprehensive requirements & obligations tracker-you own the process timeline and results.
• Requirements management & templatization: Build and maintain a centralized requirements management system; create reusable templates and playbooks for obtaining and fulfilling bank requirements (e.g. partner requests network mandates collateral/communications submissions decision logs approval evidence). Work with internal stakeholders to ensure consistent execution. Continuously refine these tools based on lessons learned and partner feedback.
• Program KPI/KRI ownership: Develop and own program-critical KRIs/KPIs (e.g. SLA adherence approval cycle time audit/exam finding closure rate incident notification timeliness partner satisfaction change request lead time partnership value delivery program milestone completion rate rework/escalation rates). Continuously monitor and report weekly/monthly/quarterly. Use data to identify improvement levers track progress against program goals and communicate program health to leadership.
• Program optimization & continuous improvement: Identify systemic issues failure modes and inefficiencies in program execution; run pilots; implement workflow/tooling/process changes; measure and scale impact. Drive a culture of continuous improvement across all program workstreams. Standardize best practices and eliminate redundancy.
• Program roadmap & strategic planning: Develop and maintain a multi-quarter program roadmap aligned with business priorities by partnering with Product teams throughout the company. Identify strategic initiatives that improve operational efficiency reduce risk and strengthen the partnership. Manage dependencies sequencing and resource allocation across the program.
• Stakeholder & workstream coordination: Coordinate across networks processors servicing/Reg E fraud/risk compliance and product teams. Ensure clear communication aligned priorities and timely delivery. Escalate blockers and drive resolution. Serve as the connective tissue that keeps the program moving.
• AI-enabled program efficiencies: Apply AI-assisted routing documentation policy checks knowledge retrieval and program tracking with human-in-the-loop guardrails to improve program operations decision-making and efficiency.
• Independent decision-making: Make timely decisions in ambiguous environments; escalate with clear options and recommendations; own outcomes.
• Executive communication & presence: Provide crisp data-informed program updates status reports and strategic recommendations to senior leadership. Serve as the trusted voice on program health risks and direction.

• 8+ Years experience in issuing payment cards
• Experience with credit card prepaid & debit cards within the Banking as a Service (BaaS) exosystem
• Background and/or experience with consumer compliance BSA and/or risk management within the Banking as a Service (BaaS) ecosystem strongly preferred
• Strong bias toward action evaluation and pivoting- must be able to independently and proactively identify gaps and solutions
• Must have experience in and comfort with working in Slack and GSuite; Airtable experience also is an advantage
• AI and automation first solutioning ethos required
• Proven experience in account management in the fintech ecosystem
• Ability to work both independently and as part of a team
• Excellent communication negotiation and presentation skills with strong executive presence
• Ability to build rapport and trust with Product Compliance Legal First Line Risk and external partners
• Strategic and analytical thinking abilities
• Capability to manage and prioritize multiple tasks effectively
• Strong data analysis skills with the ability to identify trends diagnose issues and recommend data-driven solutions
• Experience leading complex cross-functional projects from initiation to completion with a track record of delivering results on time and within scope

What We Do

Block Inc. is a global technology company with a focus on financial services. Made up of Square Cash App Afterpay TIDAL Bitkey and Proto Block Inc. builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend send and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together we’re helping build a financial system that is open to everyone.

Why Work With Us

Block builds simple powerful tools that make progress towards an economy that’s truly open to all.

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