Program Manager Lead

As a Program Manager Lead, you will lead the In-app Commerce portfolio for Venmo. This includes Business Profile and Goods & Services, which make up the foundation of Venmo's Commerce footprint in the Venmo app. You will manage a team of Program Managers and the portfolio’s roadmap of current and planned features with the Product and Engineering leads to ensure that the highest-value, largest-impact work is being completed and/or prioritized. You will also mature the Venmo Program Management function and help with initiatives to improve delivery and partnership. You will play a critical role in ensuring that Venmo’s Commerce experience continues on or exceeds its growth trajectory.  

What You’ll Do: 

• Manage team of Program Managers who support the In-app Commerce roadmap of current and planned features. 

• Manage Venmo In-app Commerce planning and be the first point of escalation for active initiatives. 

• Support portfolio planning including resource forecasting and requirements definition. 

• Proactively manage across stakeholder groups to establish interdependencies, identify risks and resource constraints, and eliminate significant roadblocks in a timely fashion. 

• Organize and lead planning activities resulting in the creation of a release/program roadmap. Ensure all teams align with enterprise planning expectations. 

• Build and manage partnership between product and engineering teams to ensure portfolio is focused on key initiatives. 

• Partner with the delivery scrum teams to fix problems and unblock teams. 

• Be the voice to leadership and stakeholders for both the portfolio and key initiative issues. 

• Be an Agile and Product delivery champion for all engineers, testers, and product managers. 

• Exercise data-driven decision-making and effectively collaborate with other leaders and stakeholders to address key issues and roadblocks both aggressively and in a timely fashion. 

• Ensure measurable KPIs are developed for the program and that they align to the overall KPIs for the product. 

• Ensure regular, active communication with adjacent programs and external stakeholders, including international regions. 

What We’re Looking For: 

• 8+ years in program delivery and project management.  

• 2 years of direct management experience.  

• Experience organizing multiple teams delivering on software/product development initiatives required. Agile lifecycle management experience preferred. 

• Successful track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience. 

• Proven ability to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies. 

• Strong technical acumen and strong voice of the customer across the program delivery lifecycle. 

• Good knowledge of project management process, project management software tools, templates and management techniques 

• Experience with different software development methodologies including the Agile development methodology  

• Success in developing program/project level artifacts to support a major software implementation program with concurrent releases 

Key Competency Requirements: 

• An inherent bias to action 

• Proven leadership skills; self-motivated and a self-starter with a “dan do” attitude 

• Team player, energetic personality, quality-minded, focused, committed, and able to work independently in a fast paced, changing environment 

• High degree of professional confidence and credibility with effective presence, strong written and verbal communication skills, able to communicate technical concepts and plans at all levels 

• Sharp business judgment, detail oriented yet able to always see the "big picture" 

• Strong partnering and influencing skills in all mediums and throughout all levels of the organization including senior leaders 

• Strong problem-solving skills, able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently 

• Ability to adapt, be flexible, and responsive to dynamic situations 

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.