Program Manager - Lockers Program

Company

Pacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.

PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to enable the potential of people through a personalized, resourceful, and connected approach. Our people-centric ethos guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution through our three service lines of: Work Space Consulting, Capital Project Management, and Transition and Relocation Management, PPM gives clients the confidence to focus on what they do best.

People are at the heart of everything we do. We believe in building savvy, diverse teams that thrive in fast-paced, collaborative, agile and fun environments. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. Diversity to PPM means having a team that represents our communities and the clients we serve. Our people have different backgrounds and histories, experiences and expertise, and perspectives and opinions. We are not one piece of fabric, but many different pieces of fabric seamlessly stitched together. Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, and our culture thrives on our balance of care with accountability. We are One PPM.

While we are committed to achieving success for our clients, we are also committed to our communities - and each other. With a company commitment to donate 1% of all revenue to non-profits serving communities where we work, our team regularly participates in philanthropic events and volunteerism. And in everything we do, we have fun! Because we recognize the mission of reimagining the potential of people starts with reimagining our own.

Key Company Info

• Founded in 2009 to provide value driven outcomes, and impeccable service to our Partners (Clients) and People in a personalized, resourceful and connected relationship
• Our diverse team of over 150 People allows for us to connect and build trust with a diversity of Clients and Communities
• Our Vision is to be the Partner of choice anywhere we can provide high quality outcomes and experiences with sustainable growth
• Our Mission is to continue to grow and help improve our people, partners and communities helping them define and guide them to greatness
• Our core PPM values are: Service, Trust, Integrity, Honesty, & Leadership.
• Our priorities and decision-making start with our People and Partners (Clients) followed by PPM Performance

We believe in building great teams that thrive in a collaborative and welcoming environment. Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism. We balance care with accountability.

Job Summary

The Program Manager is responsible for the development of operational workflows, driving operational efficiencies, providing process improvement, and developing program tools to support the client and organizational strategic goals. The role will provide leadership expertise in the development of new services and processes and to recommend changes to existing services and processes. They will collaborate directly with senior program managers and account leadership on the development of strategies to enhance the customer experience, value, and growth of the program. The role will lead initiatives to improve the overall customer experience for the project delivery team, vendor partners and customers. This person needs to be client focused and service driven, can build and maintain trust with the client and team, maintain the highest integrity even if it's the harder path, be honest but respectful with the client and team, and provide strong leadership to clients, and colleagues at all levels of this organization.

Key Responsibilities

• Define opportunities for program development, continuous improvement, and governance, communicate program changes/initiatives to stakeholders and teams, document best practices, and monitor progress.
• Enhance the quality of existing program by further developing/refining program tools and supporting processes to support various projects.
• Identify key requirements needed from cross-functional teams and external vendors.
• Work with other program managers to identify risks and opportunities for efficiency across multiple programs.
• Present program recommendations to the client.
• Report on program performance to executive team and directors.
• Leverage analytics and drive efficiencies in data gathering to support data driven program decisions and performance indicators.
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.
• Align stakeholders, create program/ portfolio project schedule tracking, lead project meetings and communications, communicate risks and mitigation plans, provide project status reports to clients.
• Meet with Senior Program Manager and team members on a regular basis to update program documents.
• Lead creation, identification, and data insights to improve business performance and drive business actions (SLA and KPIs).
• Work across teams to develop scorecards and dashboards used for measuring the success of the business.
• Build productive positive relationships across the organization and with external vendors/partners at all levels to enable ability to influence and deliver on objectives.
• Develop and drive strategic change management and business transformation efforts.
• Manage and/or provide day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project activities.
• Supervise/develop and train employees by organizing, prioritizing, and scheduling work assignments that provide development for career growth.

Qualifications

• Bachelor's degree (BA/BS/BEng/BArch) preferred.
• Minimum of five years of related program management experience.
• Demonstrated management / leadership experience preferred.
• Experience using data and analytics to make informed decisions.
• Strong verbal and written communication.
• Strong analytical, problem-solving, risk management, and conflict resolution skills.
• Can work with all levels of management across multiple teams.
• Ability to toggle between tactics, operational management, and strategic thinking as the situation requires.
• Ability to schedule and manage time/initiatives/tasks effectively.
• Ability to work within a team environment and motivate others.
• Proficiency with MS Office Suite, MS Project, MS Visio.
• PMP certification a plus.
• LSS Greenbelt or higher a plus.

Physical Requirements

• Must be able to move within and between client buildings more than 50% of the day.
• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Willing to travel up to 25% of the time across North America.

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.