Program Manager, Mapping Operations

Department: O-MOps-Corp (7GC)

As the Mapping Operations team scales, the demand for mapping subject matter experts also increases. We need smart, motivated specialists who can build up technical knowledge in one or more functional areas of mapping and be a primary point of contact for resolving escalations, coordinating with the vendor teams, drafting documentation, piloting new tools/processes and identifying areas for streamlining our map build workflows. This role will play a critical part ensuring we continue to build and maintain high quality map in a cost efficient manner.

You will report to the Program Manager

You will:

• You will develop deep subject matter expertise in a vertical of mapping operations, and serve as a go-to point of contact for our vendor teams
• Test and roll out new mapping tools, features, and workflows in coordination with our Engineering partners
• Identify opportunities to improve efficiency and own those solutions end-to-end
• Create and maintain clear technical documentation

You have:

• A Bachelor's degree in a technical or business discipline
• 3+ years of relevant experience in technical ops, documentation, or mapping
• Curiosity and ability to learn new tools and workflows quickly
• Excellent communication skills across diverse teams

We prefer:

• Technical documentation and training experience
• Worked in mapping, GIS, ride-sharing, or logistics
• Supported or managed vendor teams
• SQL or other data analytics skills

Travel requirements:

• Ability to travel to the US as needed