Program Manager New Build Strategy - Cox Communities

This role is accountable for developing, enhancing, GTM launch and sustained execution for Key strategic product and program initiatives for Cox Communities including IoT, multifamily and MDU/SFU new build industries. Accountable for all aspects of Cox Communities national program management and support as they relate to market launch, field implementation, execution, and support. This role will assist with the identification, analysis, strategic planning, and execution of programs related to Cox Communities which are vital in supporting future revenue growth and sales effectiveness objectives. Focuses on the People, Process, Policies and Technology aspects of program performance and life cycle management. Works directly with teams responsible for program execution to identify best practices and program inefficiencies and drive sales. Consults with leadership to optimize implementations and sales.
This role may be assigned to support Base Strategies, New Build Strategy, Quick Connect Strategy, Bulk Strategy, Digital Integrations, and/or Strategic Opportunities. Achieves performance goals and ensures that key initiatives are implemented satisfactorily, on time and within budget.
Cox Communities is the division of Cox that delivers solutions, value, and trust for MDU & SFU owners, managers, developers, and residents within their communities. The Cox Communities team acts as their client's trusted advisor by supporting them in reaching their business goals of optimizing rents, occupancy, and future proofing their properties.
What You'll Do

• Participates in the development of product and/or program strategy and the alignment of product and/or program roadmaps to strategy. Shares customer input and feedback from lead users with team to address product weaknesses and market opportunities. Develops operational requirements for new products or programs launched to field sales. May assist with the development of 3rd party vendor requirements for new products or programs.
• Evaluate performance by market and identifies best practices. Conduct root causes analysis to identify methods to optimize sales. Partners with region leadership to improve sales.
• Provides oversight and direction to large and highly matrixed teams including field execution team, field support and program Senior Manager to provide program management, performance monitoring and program improvements for assigned area(s)
• Ensures the successful system-by-system implementation of new services, service enhancements, process improvement initiatives and/or operations risk mitigation strategies. Consults the leadership to ensure successful implementation.
• Serve as a company point person for resolving critical cross-functional issues through matrix-managed resources.
• Serves as Program Manager for assigned area(s) through the development and oversight of action plans, launch and/or implementation timelines and activities.
• Develops, implements and maintains initial and ongoing operating practices, performance metrics and processes required to assist with program life-cycle management. Develop and launch program playbooks, training and best practices.
• Analyze, maintain and revise existing processes, policies, technology and training to drive sales and operational efficiencies.
• Facilitate ad hoc analyses and product/program post-mortems to gauge best practices. Conduct root cause analyses to identify program errors and issue resolution. Facilitate employee and customer focus groups to evaluate product or program experience
• Reinforce escalation and service level agreement procedures with internal and external issue resolution teams.

What's In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are
Minimum

• Bachelor's degree in a related discipline and 6 years' experience in a related field. (Marketing, Sales, Product or Program management) The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field
• Strong ability to gain rapport and communicate peer to peer with Executive Level customer
• Ability to grow within a role and a demonstrated history of increased responsibility over time, including experience in a leadership role.
• Fully competent and productive professional contributor with a demonstrated ability to work autonomously and within a team in a fast-paced environment with changing priorities and time constraints.
• Excellent presentation skills including verbal, written and Power Point communications skills
• Advanced Analytical skills building and utilizing Excel experience
• Creative, forward thinker adept at developing innovative solutions to complex problems.

Preferred

• Experience in business to business and consumer sales and marketing.
• Experience in the Apartment and/or Real Estate Industries including construction development.
• Experience in managed services including, wireless internet and IOT

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USD 96,100.00 - 160,100.00 per year
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.