Program Manager, (Project Implementation)

As a Program Manager, Professional Services at Corcentric, you will join a driven, collaborative team within an ambitious, entrepreneurial global organization. You will lead and manage cross-functional implementation workstreams that span our Advisory, Professional Services, Managed Services and Payments teams, ensuring a consistent and comprehensive approach to customer solutions. You will create and own consolidated project plans, resourcing, and coordination with the customer, following our implementation methodology with a focus on achieving business objectives, and are ultimately responsible for the success of customer initiatives.

This key position reports to the Director, Professional Services within our Professional Services department, and focuses on solution adoption and value attainment for our customers. If you enjoy the ability to work cross-functionally to achieve impactful, measurable outcomes, and are looking to build a career with a leading Global Financial Technology organization - look no further!

As a Program Manager, you'll be responsible for:

• Facilitating a seamless transition from Sales, establishing goals tied to customer value generation, creating and managing detailed, comprehensive customer project plans across diverse work streams
• Delivering projects on time and within budget to meet revenue attainment goals
• Establishing project governance and reporting mechanisms
• Setting communication cadence, leading program status meetings and customer executive steering committees
• Managing associated tasks and budgets, driving internal and external resources, addressing issues, anticipated dependencies, and potential delay, as well as identifying and pursuing escalation paths to achieve resolution
• Ensuring cross-functional coordination and communication to streamline customer efforts and avoid duplicate efforts, redundant or superfluous workflows
• Updating methodologies, best practices, and processes to continuously improve customer experience quality and service delivery efficiencies
• Achieving customer success and satisfaction by developing a thorough understanding of the customer's business objectives, effectively communicating objectives internally, ensuring high quality deliverables, and prioritizing excellent customer relationship management
• Utilizing customer insights to strengthen relationships by expanding our footprint of products and services
• Challenging functional and technical teams to provide the best solution, not necessarily the easiest solution
• Establishing and communicating best practices for project management, leading collaboration across practice area Project Managers

Requirements

You'll need to have:

• A Bachelor's degree, along with experience as a Program Manager leading Managed Services or Business Process Outsourcing (BPO) customer solution implementations
• Experience with strategic sourcing, procurement, invoice automation or payment solutions within a procurement-focused or consulting organization
• Experience consulting directly with customers, managing SaaS (Software as a Service) projects, with the ability to manage multiple projects and customers simultaneously
• Experience with web-based collaborative project management tools (Microsoft Project, Smartsheet's, Monday, etc.)
• Demonstrated ability to create solution delivery methodologies and governance models
• Ability to mentor and develop Project Managers towards professional development and career growth goals
• Demonstrated ability to interact with C-Suite Executives professionally, leading executive committees and communicating escalations
• Excellent verbal and written communication skills
• Ability to develop and communicate strategy, as well as design and execute plans to achieve strategic customer goals
• Ability to work in a fast-paced, self-directed entrepreneurial environment
• Time-management, decision-making, problem resolution and creative thinking skills
• Initiative, drive, willingness to learn, and the ability to innovate
• Comfortable experience with Microsoft Excel, PowerPoint, SharePoint and Teams
• The ability to travel up to 25% to Corcentric offices and customer sites

(We want to make sure you're set up to succeed, and we view these as the critical skills you'll need to achieve great things at Corcentric!)

It's great if you also have:

• Project Management Professional (PMP) Certification, or similar
• Specific Source-to-Pay and/or Order-to-Cash software product implementation experience

(PsstDon't worry if you don't check all these boxeswe view this as helpful experience that can shorten ramp-up time!)

About Us

Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.

We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:

• Do the Right Thing
• Embrace + Drive Change
• Be Empowered
• Be Relentlessly Focused on the Customer

Benefits

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 25 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

We also recognize the importance of work-life balance; you have personal priorities, passions, and goals you're pursuing, independent of your day job. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including paid time off, health insurance programs available from the first of the month following your start date (no extended waiting period to be eligible), paid maternity leave, company-paid disability & life insurance, and a 401k program.

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.