Program Manager (Remote)

$120K - $160K + Bonus

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

Job Description

We are currently seeking a customer-centric, energetic, and highly-motivated individual to join our Professional Services group. The Program Manager is responsible for leading a team to cultivate and maintain strong relationships within assigned customer accounts to create high levels of customer satisfaction. The Program Manager works closely with Customer Success and Professional Services to ensure customers are pleased with Vertafore.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

· Work with Vertafore's largest clients throughout large-scale, complex software implementations

· Initiate programs by leading alignment on program scope, release planning, aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional support.

· Develop strong partnerships with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure program success.

· Provide visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis through push status reporting

· Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.

· Anticipate and aggressively remove obstacles that slow down or prevent project teams from delivering on project goals.

· Create a collaborative environment that fosters creativity, innovation, and learning.

· Be a thought leader within the organization, someone who can help advance our Product & Technology strategy globally and challenge others in the organization to change.

Qualifications:

· 5+ years' experience working for consulting and/or SaaS company

· 5+ years working on complex software implementations

· 7+ years' experience working with senior and executive level customer contacts to drive success efforts

· Possess strong phone, written and verbal communication skills with excellent presentation skills

· Confident, high energy, self-motivated and a true team player

· Demonstrated ability and desire to work and excel in fast-paced environment and in high pressure situations

· Excellent multitasking and project management skills

· Understanding of Internet and web applications with a desire learn new technologies

· Ability to understand and articulate technical concepts and derive solutions

· Well-organized, with a high attention to detail and ability to prioritize

· Proficiency with MS Office

· Salesforce experience preferred

· Gainsight experience a plus

· Insurance industry experience is a plus

Additional Requirements and Details:

· Travel required up to 10% of the time.

· Occasional lifting and/or moving up to 10 pounds.

· Frequent repetitive hand and arm movements required to operate a computer.

· Specific vision abilities required by this job include close vision (working on a computer, etc.).

· Frequent sitting and/or standing.

#LI-Remote

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. 

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.