Program Manager, Resource Navigation

The Program Manager will oversee a team of four Resource Navigators conducting intake and referring and assist clients to resources and public assistance programs. This is a full-time 12-month long position. 

We require all employees to comply with our Mandatory Vaccination Policy. As a condition of employment individuals will be asked to provide proof of compliance.

Key Responsibilities

• Manage a highly dynamic team servicing a large and diverse client pool
• Collaborates with other departments, leaders across the organization and other partners in the administration of the program 
• Assist clients with applications to public assistance programs such as FEMA Individual Assistance, Cal Fresh, Medi-Cal, etc. 
• Work closely with program staff to provide a continuum of services 
• Works with internal/external stakeholders to maintain and further develop program growth, community outreach activities, as well as relationship building and maintenance. 
• Plans, develops, coordinates, and organizes resources to meet program objectives; may be responsible for identifying program participants. 
• Creates and fosters a collaborative and positive relationship building dynamic with internal staff and external agencies/organizations. 
• Responsible for developing and implementing any applicable education, training, on-boarding and/or mentorship of staff 
• In conjunction with leadership, responsible for planning and managing program fiscal budgets and financials. 
• Ensures compliance with grant guidelines, and local, state and federal laws 
• Maintains staff and program compliance with organizational policies and procedures. 
• Researches, gathers, organizes and summarizes data for evaluating performance of program or other program operations. 
• Develop, evaluate, recommend and implement procedures for data collection, management and quality control. 
• May analyse data for trends or conclusions and presents results and recommendations to senior leadership. 
• Represent CORE at selected community events 
• Other duties as assigned 

Travel

• Travel within Los Angeles County, including to CORE’s headquarters in the City of Los Angeles’ Chinatown District 

Qualifications

•  Bachelor’s degree in related field (master’s preferred) or ten years’ experience in resource navigation or equivalent experience 
• Minimum of 2 years of experience managing teams of 4 or more 
• Minimum 5 years in experience in resource navigation and/or case management, preferably in the public or non-profit sector 
• Demonstrated experience working families from diverse age, cultural, ethnic and socioeconomic backgrounds 
• Demonstrated experience with data management and coordination 
• Demonstrated experience in identifying and developing partnerships with organizations to meet needs of low-income clients 
• Demonstrated experience in FEMA and/or Small Business Administration (SBA) programs and applications a plus 
• Excellent leadership skills 
• Ability to work independently and as part of a team 
• High EQ; demonstrated success in managing diverse teams
• Excellent written and verbal communication skills 
• Proficient in MS Office applications 
• Work proactively with little supervision 
• Flexible and adaptive to a frequently changing environment 
• Strong project management, leadership and organizational skills 
• Close attention to detail and a high level of accuracy 
• Bilingual in English and Spanish (or another language) is highly desirable 

CORE Southern California is an equal opportunity employer and encourages candidates from diverse backgrounds to apply. We are committed to building a community-focused, inclusive team that reflects the diversity of the residents we serve.