Program Manager Senior, Product Operations

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Senior Program Manager of Product Operations plays a lead role in executing Product and Technology (P&T) program initiatives while adopting agile methods, processes, and automation to streamline product and digital infrastructure growth. The Senior Program Manager will charter, develop and facilitate cross-functional core teams to deliver on scope, time, and budget while effectively communicating status and results to program stakeholders and sponsors across organizational levels, including the Executive Leadership Team. With a proven program/project management background in telecommunications and digital infrastructure, the Senior Program Manager will work collaboratively, helping improve productivity and give the team a sense of purpose in the program. Effectively develop and share organization-wide dashboards, tools, standards, and key performance indicator (KPI) metrics.

Roles and responsibilities of this position include, but are not limited to:

• Act as product owner for the product catalog master and master data management (MDM) and the product taxonomy
• Lead core team rosters of cross-functional disciplines to produce results on time
• Track program/project progress
• Develop and control deadlines, budgets, and activities
• Apply change, risk, and resource management
• Assume responsibility for the program’s core and extended team and operating mechanisms
• Assess program performance and aim to maximize KPI results against targets
• Lead program and project management events, meetings, and operations reviews
• Manage dependencies between projects and facilitate collaboration to resolve issues
• Engage with Agile teams’ Sprints, demos, and retrospectives
• Automate roadmaps, schedules, features, and activities within designated tools (ex. Aha!)
• Identify and report blockers, risks, issues, and mitigations
• Maintain schedules, prepare and present scorecards, and deliver executive reviews
• Develop and present business analysis to justify resources to improve velocity
• Provide program/project budget oversight and reporting
• Facilitate omnichannel, multi-disciplinary team communications including remote teamwork

Qualifications

• Bachelor’s degree or equivalent work experience required
• 5+ years of professional business operations and program/project management in product and technology programs
• Project Management (ex. PMP) and/or Agile Product Owner, Scrum Master certification a plus 
• Experienced with product catalog master data management (MDM) and product quote to cash (QTC) readiness and reporting
• Experienced in M&A integration and product catalog harmonization and unification
• Familiar with Agile methodologies in product and systems development
• Experienced with product roadmapping, collaboration, reporting, and dashboarding tools (ex. Aha!)
• Experienced in remote workforce team leadership and productivity 
• Demonstrated ability to extract insights with the ability to tie changes to risks, issues, and impact
• Familiar with telecommunications, digital infrastructure, network architecture, and managed services 
• Excellent written and verbal communication skills with proven ability to interface cross-functionally, as well as with various levels of management
• Excellent presentation skills with an ability to visualize and convey concepts 
• Ability to manage and own programs/projects in a cross-functional environment
• Results-driven with an ability to make timely, creative, and sound decisions under pressure
• Detail-oriented, fast learner, with the ability to adapt to an evolving environment
• Ability to multi-task and manage competing requests in a professional manner

Base pay range: $92,000 - $145,000 commensurate with experience.

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Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.