Program Manager, Talent Management - (24-P&T-500009-021)

Job Description

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a "contract" between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the CEO/General Manager.

SUMMARY:

The Program Manager, Talent Management partners with the business unit leaders to serve as a change agent in the cultural transformation and development of DC Water's talent. This position will develop, oversee, and facilitate strategic talent management activities including leadership and staff development, workforce planning, organizational effectiveness, and succession planning.

ESSENTIAL FUNCTIONS:

• Leads efforts to identify and design training and professional development needs that support critical business initiatives; develops and delivers appropriate solutions by working with internal and external resources.
• Supports all aspects of development lifecycle, to include supervision of ongoing training programs, development of future training programs, and training consultation for key stakeholders, marketing, and communications of programs, manage budgets and resources, reporting, measurement and maintenance of training records, vendor, and stakeholder management.
• Mentors, leads, and coaches staff to assure that the skill set of the team is aligned to the learning and development needs of the Authority.
• Ensures a high degree of execution consistency; knowledge retention and effectiveness measured and tracked through carefully designed metrics.
• Continuously innovates and experiments in the rapidly changing fields of adult learning science and technology, to keep pushing the effectiveness of Authority learning programs and initiatives.
• Facilitates discovery meetings, conducts interviews to confirm business needs, and translates those needs into concrete options for learning opportunities.
• Analyzes current state environment, including analysis of performance gaps and job/task/needs analysis. Synthesizes the data gathered to create models and recommendations.
• Provides leadership, support, and guidance to team members, reinforcing the importance of operational excellence, service mentality, and employee/management trust.
• Serves as a key project member in the evaluation and redesign of learning & development tools and processes.
• Creates an environment of continuous improvement where challenging the status quo is not only a regular activity but an expectation.
• Performs other duties and special projects as assigned at the discretion of the Manager, Talent Management.

People and Talent Communications

• Designs, develops, and monitors all People & Talent communications to the authority.
• Adheres to the DC Water style guide to ensure the production of high-quality, error-free products.
• Seeks opportunities to enhance the People & Talent brand in line with DC Water strategies.
• Works as a Liaison with the Marketing and Communication cluster to ensure all communication is aligned with the authority's guidelines.
• Collaborates with technical SME's to develop messages for program participants.

Supervisory Responsibilities: N/A

Key Working Relationships: Internal and external stakeholders, including DC Water's Board of Directors, senior management and staff of the Authority, public officials in federal, state, and local government, and the general public.

EDUCATION / EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED:

The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential function satisfactorily. Reasonable amounts of training are provided.

• Bachelor's degree in Human Resources, Business Management, or related field from an accredited college or university and a minimum of five (5) years of progressive experience associated with project or program management responsibilities in developing employee engagement strategies and solutions, inclusive of three (3) years of project or program management responsibilities associated with learning and development initiatives, organizational change management, or business development; or equivalent combination of education and experience.
• Association for Talent Development (ATD) or Senior Professional in Human Resources (SPHR) certification or a Society for Human Resource Management, Senior Certified Professional (SHRM-SCP) certification is preferred.
• Excellent inter-personal, communication, analytical, organizational, management, and negotiation skills are required.
• Excellent computer skills and in-depth experience with applicable software programs are required (i.e., spreadsheets, databases, presentations, etc.).
• Proven ability to lead cross-functional teams and provide project management support.
• Demonstrated ability to complete quantitative and qualitative analysis.
• Problem structuring and strategic problem-solving skills.
• Advanced skills developing compelling presentations.
• Advanced facilitation skills.

Attention to detail. Should be able to develop accurate written materials.

PHYSICAL DEMANDS OF THE WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General office conditions.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against "qualified individuals with disabilities". If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected].