Program Manager W5745

Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto “Building Success Together®,” Nisum has grown to over 1,800 professionals across the United States, Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today’s world, with immersive and seamless experiences across digital and physical channels.

What You'll Do

• Produces meaningful Program plans with clear milestones and deliverables across multiple cross-domain teams. A holistic program plan includes dependencies, risks, and other factors impeding the successful execution of the program.
• Produces Program Forecast on time, tracks to Forecast, and raises alerts on time before financial overages occur.
• Can engage the right leaders at the right time to resolve issues in the Project/ Program.
• Can articulate issues clearly, and point which delivery/product leader support is needed to keep the project on track when issues arise.
• Can deal with ambiguity and still be able to time-box decisions, and keep relevant leaders accountable to make program decisions on time.
• Can articulate schedule/ cost impacts when delays happen in the project/ program. works with leaders on alternate solutions to keep the project on track.
• Establishes a clear escalation mechanism for the program and uses it when necessary.
• Depicts strength in Program management and produces pre and post-implementation plans as well.
• Manages stakeholder expectations including business interactions, as necessary.
• Independently drives the program work and is hands-on. May not have PMs supporting the program based on the size of the program.
• Orients, orchestrates and recommends Program strategy.
• Exercises strong judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Use established project management methodologies/tools and work with the project team to successfully manage complex scopes of work(s), which include – defining work effort and estimates, developing effective team execution plan(s), supporting teamwork effort by removing impediments, anticipating issues, and ensuring that the right parties are engaged to resolve problems.
• Perform financial management of the project: budgeting & forecasting, cost-benefit analysis, EV/ROI/earn vs. burn analysis, team velocity, etc. Own project budget. Expected to anticipate budget issues, resolve timely, and adjust forecasts.
• Plan, monitor, and track delivery of quality control and take corrective action as appropriate.
• Develop project quality control policy, procedures, and communication plans.
• Produces meaningful status reports, clearly articulation the overall health of the program w.r.t Scope, Schedule, and Cost. Can clearly define issues, their owners, and ETAs by when resolution/ decisions need to happen to keep the project green.
• Communicate project information to all project team members, sponsors, vendors, and Technology managers, as appropriate.
• Can interact with third-party vendors and partner with VMO, Delivery, and Product leaders to define Statements of Work (SOW) and engage the third-party vendors on time for successful on-time deliveries.
• Anticipate strategic impact on projects (interdependencies to/from other projects) and coordinate with appropriate parties.
• Recommend project strategy. Articulate explanations of complex regulatory and project issues/risks to team members and management within the organization.
• Establish, motivate, and lead high-performance cross-functional teams.
• Build effective partnerships with, and between, the developers, architects, QA Team, and product managers, and across the company.
• Coordinate with potential product vendors to collect and analyze information and negotiate resolution of issues impacting projects.
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What You Know

• Proven track record as a Program Manager within technology teams, overseeing large-scale cross-functional enterprise programs characterized by significant complexity.
• Comprehensive understanding of technology landscape and systems, with a structured approach to program delivery encompassing diverse systems and technologies.
• Strong ability to collaborate effectively with delivery and product leaders, demonstrating a partnership-oriented mindset to drive successful program execution.
• Proficiency in developing comprehensive program plans, encompassing clear milestones, deliverables, dependencies, and risk mitigation strategies across multiple cross-domain teams.
• Demonstrated expertise in financial management, including producing accurate program forecasts, tracking financial metrics, and proactively addressing budgetary concerns.
• Effective issue resolution skills, with the capability to engage key stakeholders in timely decision-making and articulate potential impacts on project schedules and costs.
• Ability to navigate ambiguity and time-sensitive decisions while holding relevant leaders accountable for timely resolution and decision-making.
• Establishment of clear escalation mechanisms for effective program management and utilization as needed to address challenges.
• Strong program management acumen, including the development of pre and post-implementation plans to ensure successful project outcomes.
• Exceptional stakeholder management skills, encompassing effective communication with internal and external stakeholders to manage expectations and drive alignment.
• Demonstrated ability to independently lead program work, exhibiting a hands-on approach to ensure program success.
• Strategic orientation, with the capability to recommend and orchestrate program strategies aligned with organizational objectives.
• Proficient use of established project management methodologies and tools to manage complex scopes of work effectively.
• Financial oversight expertise, including budgeting, forecasting, cost-benefit analysis, and proactive management of project budgets to avoid overages.
• Strong emphasis on quality control, with the ability to plan, monitor, and track delivery of quality outcomes while developing and implementing appropriate quality control measures.
• Effective communication skills demonstrated through the production of clear and meaningful status reports and proactive communication with project stakeholders.
• Experience in vendor management, including defining Statements of Work (SOW) and effectively engaging third-party vendors to ensure on-time project deliveries.
• Proactive assessment of strategic impacts to projects and coordination with relevant parties to recommend and implement appropriate strategies.
• Strong leadership and team-building skills, fostering a high-performance culture within cross-functional teams and building effective partnerships both internally and externally.

Education

• Bachelor’s or master’s degree in computer science, Data Science, Business, or a related field. An MBA is a plus.

Benefits

• In addition to competitive salaries and benefits packages, Nisum US offers its employees some unique and fun extras:
• Professional Development - We offer in-house technical training and professional learning programs aimed at developing skills across a broad spectrum of topics such as technology, leadership, role-based training, and process expertise. We also offer an annual stipend for employees to attend external courses in order to maintain professional certifications
• Health & Wellness Benefits - We believe that your health and welfare are important, and we strive to ensure that you have affordable options available to you, including some plans that are subsidized for employees and their families up to 90%. We also have dental and vision plans in the US where Nisum pays 100% of premiums for employees
• Volunteerism Pay - We believe in giving back and in the US, our employees are eligible for up to 40 hours of paid time off each year to volunteer towards the causes that they are most passionate about. This is in addition to personal PTO and paid holidays
• Additional Benefits - We offer all the other important benefits to keep employees and their families healthy and financially secure, such as 401(k) retirement savings with a company match, pre-tax parking and transit programs, disability insurance, and Basic Life/AD&D, alongside exclusive employee discounts on a wide variety of products and services

Compensation Band

• $140- 145k per year

Nisum is an Equal Opportunity Employer and we are proud of our ongoing efforts to foster diversity and inclusion in the workplace.