Program Mgr III EPMO

• Establish and drive delivery of program plan objectives, coordinating activities across multiple departments and projects to achieve program goals.
• Define and establish program and governance structures to support successful delivery and manage program risk
• Manage large complex programs and projects as needs dictate
• Reviews and approves project plans for conformance to program strategy, program plan and schedule.
• Leads and facilitates high-level meetings for program plan requirements and to develop schedules and milestone measurements.
• Accountable to program stakeholders and senior management for schedule, budget, quality and outcome of all program elements.
• Communication liaison with key stakeholders, coordinating and holding periodic briefings/status updates.
• Create strategies for risk mitigation and contingency planning.
• Understand cross-program dependencies
• Provide guidance and leadership to a matrixed Program & Project Team.
• Manage team of junior program / project managers.
• Adhere to CNB Project Management Guidelines and delivery methodologies when applicable
• Complies fully with all Bank Operational policies and procedures and completes all required training.

• Position may work in one or more of the following:
• ECM (Enterprise Change Management) Roles:
• Financial /Capacity Management (includes business case development, cost-benefit analysis, financial planning, managing project and program level costs/burn rates and resource/capacity planning) Responsibilities include financial oversight for strategic programs to drive decision making and track benefits realization for CNB;
• PMO Tooling (includes configuration and reporting for project portfolio management and risk management – tracking against KPIs/KRIs, executive reporting) Responsibilities include delivery of strategic tooling capabilities to support automated reporting and process adherence to enterprise change methodologies;
• Quality Assurance (includes experience in testing and/or oversight functions to govern adherence to change policies, procedures and standards) Responsibilities include first Line of Defense evaluation of ECM process adherence, quality and standards reviews and planned results. Goal is to promote continuous improvement and reduce defects;
• Ability to lead organizational change – across multiple lines of business; including ability to build strong business partner relationships, training, communications and process redesign experience Supports the development and integration of change management processes, procedures and methodologies (supporting both agile and waterfall lifecycles);
• Governance / Oversight (includes operationalization and oversight of Enterprise PMO functions to support programs/project teams in their change management execution Responsibilities include the establishment of measurable KPIs and KRIs to enable executive status reporting across the enterprise implementing, maintaining and continuously improving program /project management capabilities and reporting to support the Bank’s strategic goals.
• Regulatory Roles:
• Engages and partners with Risk/Compliance and LOB partners to meet regulatory commitments. Will be responsible for managing regulatory specific programs/projects.
• Strategic Program Roles:
• Position is a subject matter expert in User Experience / Change Management Skills in the following areas:
• Client journey mapping: draw client journey maps highlighting key pain points and moments of truth
• Client experience design: create target state vision for a streamlined, seamless client experience in financial services
• Product ownership: experience working in agile development settings with business and technology stakeholders to create product roadmaps, prioritize features and define MVPs
• Business requirements gathering: work with multiple stakeholders to identify and document business requirements
• UX design: strong functional design sense and prototyping experience
• Operations process redesign: redesign existing operations process to support target client experience

Must-Have*

• Bachelor's Degree
• Minimum 7 years of experience in managing PMO functions and/or end-to-end complex change programs independently with multi-department/Line of Business impact.
• Minimum 7 years banking/financial services and/or technology industry experience

Skills and Knowledge

• Banking experience highly preferred
• Management Consulting background highly preferred
• PMP or Master’s Degree preferred.
• Understands full project lifecycle, can assess impacts, including people, process and technology, manage scope/schedule/risks and deliver project results
• Can drive organizational change and understands how to structure program governance and reporting at the portfolio level
• Can think strategically and effectively manage relationships with business partners
• Strong executive presentation skills and ability to influence business decisions in alignment with strategic goals/objectives
• Experience with Commercial and Consumer lending highly preferred
• Experience in structured analysis, strategy, problem-solving and critical thinking
• Expert with the MS Office Suite with a focused ability to create concise and compelling presentations (Project Plans in MS Project, Presentations in PowerPoint, Word, Excel, etc).
• Must have strong business savvy with good diplomacy skills in order to influence and be effective with senior executives.
• Exceptional written and verbal communication skills
• Exceptional leadership, coaching and negotiation skills.
• Scheduling and budgeting experience.
• Demonstrated ability to problem solve and exercise solid judgment
• Demonstrated ability to communicate with highly technical as well as functional partners
• Must be extremely knowledgeable with bank-wide strategic plans and direction.
• Must be extremely knowledgeable in all aspects of project methodology, various project management tools and techniques across all program and project activities
• Knowledge or experience in the implementation and/or support of applications and/or infrastructure environments within a technology organization a plus