Program Operations and Marketing Coordinator

About Baird & Warner Real Estate

Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace nine times in a row. But we didn't get there by accident - behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we believe that when you give people the support they need, amazing things can happen. That's why at Baird & Warner, we empower you to be independent, to grow in your career, to do the right thing by your colleagues and your community, and to have a true work/life balance. We truly care about making our team feel part of something bigger by sharing a single purpose - making it easier for homebuyers and sellers to realize their real estate dreams.

Job Summary:

The Program Operations and Marketing Coordinator supports the Balance Business Development department, overseeing several teams dedicated to creating dynamic support programs for our real estate agents. The purpose of these teams is to provide support to agents so they can increase their productivity and offload some of the backend, administrative-related work to our dedicated and trained specialists. The Program Operations and Marketing Coordinator supports the Manager in the day-to-day operations of the teams with a strong problem-solving and customer service-focused attitude. This is an outcome-oriented position, and the Program Operations and Marketing Coordinator is expected to be a leader focusing on maintaining the team's performance and culture while supporting operational efforts such as building and implementing processes and systems.

This is a hybrid position that will require at least 2-3 days of on-site working at our Schaumburg office.

Responsibilities:

• Support the Manager of Operations in overseeing day-to-day program operations for the suite of support services
• Assist in the development and improvement of programs
• Create documents and training materials for programs
• Assist with building out systems, processes, and procedures
• Assist in marketing and promotions for the various programs, such as email marketing, social media and presentations
• Oversee administrative assistant
• Prepare presentation materials and agendas
• Ensure incoming program inquiries and questions are responded to in a timely manner
• Update financial records, rosters, and tracking systems
• Create and maintain reports for each program to track the total orders and breakdown of those orders
• Assist in onboarding and training new team members
• Other duties and projects as assigned.

Requirements:

• Strong time management and organization
• Excellent people skills
• Problem solver and excellent decision making capabilities
• Proactive and big picture thinker
• Excellent technical and computer skills
• Interpersonal skills
• Strong professional judgement
• Flexible and adaptable, understanding that priorities and challenges can arise throughout the day
• Ability to multitask and pivot in a fast paced environment
• Comfortable presenting and leading workshops

Qualifications:

• Real estate experience is a must
• Excellent communication skills
• Experience in managing teams
• Customer Service experience
• High school diploma or equivalent required

Benefits

Medical, dental, vision, PTO, VTO