Program Operations Associate

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 20 workplace and innovation awards, including:

• Fast Company Best Workplaces for Innovators (2022)
• Fortune Best Workplaces NY (2020, 2021, 2022)
• Great Place to Work certified (2020, 2021, 2022)
• Inc. Best Workplaces (2022)
• CNBC Disruptor 50 List (2022)
• Built In NYC Best Paying Companies (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Program Operations Associate
Maven is looking for an Associate, Program Operations to execute critical daily program operations at Maven. Program Operations is part of the overall Product team at Maven and is responsible for maintaining and improving all Maven programs to deliver exceptional Member experience.
You will work cross functionally with sales and client success, product, engineering, and data teams in order to manage processes to prepare for scale. You will interface with clients, partners, vendors, and users, primarily on Maven Wallet and Maven Milk.
Reporting to our Senior Manager of Program Operations, you will be responsible for meeting or exceeding operational KPIs while assessing results to ensure effective and efficient performance.
As a Program Operations Associate at Maven, you will:

• Provide day-to-day operations for Maven Wallet to support the financial aspects of our Member's paths to parenthood as well as own a piece of the Maven Wallet workstream as the subject matter expert
• Support operations for Maven Milk as needed
• Identify and implement continuous process improvement opportunities across Maven's programs to drive scalability
• Collaborate cross functionally with our Strategy, Client Success, Care Advocate, Product, Engineering, and Data teams
• Interface with vendors to deliver operational excellence while building strong relationships
• "Roll up your sleeves" on daily operations while maintaining high levels of service

We're looking for you to bring:

• Minimum of 1-2 years experience working in an operations role and/or for a management consulting firm
• Strong operational skills including operations execution, project management and relationship management
• Distinctive problem-solving and analytical skills combined with impeccable business judgment, strong experience with data and analytics tools
• Passion for details, responsiveness and organization
• Excellent written and oral communication and interpersonal skills; direct experience communicating with internal and external stakeholders
• Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems
• Bachelor's degree with a strong educational track record

Helpful experiences and skills (if you don't have them, you can learn them with us!):

• Knowledge of key trends in the healthcare industry, particularly in women's and family health
• Prior experience in a fast-growing startup environment

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
At Maven, creating a safe and inclusive environment for all is our top priority. If you'll be going into our offices or joining company-organized events, please note that Maven requires all employees to be vaccinated against COVID-19 and have received the bivalent booster.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected] . For general and additional inquiries, please contact us at [email protected] .