Program Operations Associate

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 20 workplace and innovation awards, including:

• Fast Company #2 Best Workplaces for Innovators (2022)
• Fortune Best Workplaces NY (2020, 2021, 2022)
• Great Place to Work certified (2020, 2021, 2022)
• Inc. Best Workplaces (2022)
• CNBC Disruptor 50 List (2022)
• Fast Company #1 Most Innovative Company in Health (2020)
• Built In NYC Best Paying Companies (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for an Associate, Program Operations to execute critical daily program operations at Maven. Program Operations is part of the overall Product team at Maven and is responsible for maintaining and improving all Maven programs to deliver exceptional Member experience.
You will work cross functionally with sales and client success, product, engineering, and data teams in order to manage processes to prepare for scale. You will interface with clients, partners, vendors, and users, primarily on Maven Wallet and Maven Milk.
Reporting to our Senior Manager of Program Operations, you will be responsible for meeting or exceeding operational KPIs while assessing results to ensure effective and efficient performance.
As a Program Operations Associate at Maven, you will:

• Provide day-to-day operations for Maven Wallet to support the financial aspects of our Member's paths to parenthood
• Support operations for Maven Milk, client configuration and user eligibility, as needed
• Identify and implement continuous process improvement opportunities across Maven's programs to drive scalability
• Collaborate cross functionally with our Strategy, Client Success, Care Advocate, Product, Engineering, and Data teams
• Interface with vendors to deliver operational excellence while building strong relationships
• "Roll up your sleeves" on daily operations while maintaining high levels of service

We're looking for you to bring:

• Minimum of 1-2 years experience working in an operations role and/or for a management consulting firm
• Strong operational skills including operations execution, project management and relationship management
• Distinctive problem-solving and analytical skills combined with impeccable business judgment, strong experience with data and analytics tools
• Passion for details, responsiveness and organization
• Excellent written and oral communication and interpersonal skills; direct experience communicating with internal and external stakeholders
• Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems
• Bachelor's degree with a strong educational track record

Helpful experiences and skills (if you don't have them, you can learn them with us!):

• Knowledge of key trends in the healthcare industry, particularly in women's and family health
• Prior experience in a fast-growing startup environment

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected].