Job Description
- Act as a central point of contact for publishers and partners, ensuring that the scope and direction of each program is on schedule and all stakeholders are well-informed
- Collaborate across teams internally and externally on key initiatives
- Investigate and resolve business process and technical issues
- Establish and enhance repeatable frameworks for scalable outcomes
- Educate and support external partners on program features and performance
- Perform testing of resolved issues, create and update processes
- Analyze quantitative and qualitative data, generating actionable insights
- Identify interdependencies and escalate barriers for effective problem-solving
- 0-3 years of experience; Recent graduate with previous experience in applicable projects or internship programs.
- Must be fluent in English and at least 1 of the following: German, Italian, or French
- Additional "nice to have" languages: Spanish or Portuguese
- Analytical mindset with proficiency in data analytics tools and methodologies
- Understanding of advertising operations and campaign optimization
- Capable of independently solve issues with limited oversight
- Inquisitive, curious nature to uncover and understand program dynamics and trends
- Ability to communicate results, findings, and updates clearly & concisely to publishers & partners
- Self-motivated with strong work ethos and the ability to multi-task
- Approach challenges with empathy and a desire to learnย
- Detail-oriented, data-driven and organized
- Experience with ZenDesk, Salesforce.com, or Intercom preferred
- Proficient in Excel
- Strong creative thinking and problem-solving skills
- Excellent customer service skills and ability to work collaboratively across internal and external teams
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Date Posted
07/04/2024
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