Program Quality Manager

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.
What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide.  

Learn more about this role and how you can begin driving your career forward!

Job Title:

Program Quality Manager

Pay Grade:

T4

Job Description:

Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide.

This is an exciting opportunity in Indianapolis, IN for a Program Quality Manager supporting Allison products.

The Program Quality Manager is a key member of the Quality organization focused on ensuring a positive customer experience and resolving warranty issues. The Program Quality Manager leads cross functional efforts to drive an understanding of customer issues, warranty, risk management of product & process changes, and effective communication of these efforts. The key responsibilities of the Program Quality Manager role include:

* Lead CPIT and/or IRT cross functional team's and associated problem solving to address Quality, Reliability, and Durability issues impacting the product

* Product Line Team Member focused on Quality and Risk Management of new launches and continuous improvement changes

* Evaluation of Warranty trends, identifying issues driving warranty, and working to develop sufficiency plans to address warranty issues

* Develop and recommend standard warranty extended transmission coverage accrual rates and achieve under 90 day and full warranty goals for products

* Coordinate with Program Quality team to continue improving methods and tools to gain better insight into product warranty and associated issues

* Communicate warranty and issue status to Leadership and Cross Functional Team's

* Provide support to the Field Performance Evaluation Director to develop SP501 plans and recommendations

The knowledge and skill sets required for the Program Quality Manager position include:

Required

* Bachelor's Degree or equivalent experience

* Strong oral and written communication skills

* Strong leadership and problem solving skills

* 5+ year's experience in Automotive or related industry

Preferred

* Knowledge and experience of Allison Transmission products and processes

* Structured problem solving experience (example Red X)

Primary Location:

Indianapolis, IN

Additional Locations:

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at [email protected].

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.