Program Support Assistant

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/22/2024.

You may qualify based on your experience and/or education as described below:

For GS-05 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: .
1) Gathers relevant documents and data from multiple systems.
2) Collects, compiles and/or tracks data for the preparation of statistical, financial and/or administrative reports.
3) Provides timely, accurate and complete responses to inquiries.

OR,
GS-05 Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Four (4) years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

OR,
GS-05 Combination: Applicants may also combine education and experience to qualify at the GS-05 level. You must have an combination of specialized experience and education beyond the second year can be used in combination with specialized experience to qualify for this grade. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

For GS-06 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
1) Conducts follow-up contact with customers through telephonic, electronic or written media to ensure all services provided were proficiently provided and appropriate.
2) Completes adjustments to co-payment accounts as needed to resolve requests for debt relief and assistance.
3) Provides guidance and recommendations to customers on related options available for remedy relief.
4) Makes determinations as to the correct course of remedy and eligibility for co-payment charge adjustments.
5) Documents and completes an electronic record explaining all actions performed.

There is no educational substitution for the GS-06 level.

Note: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one full year of Specialized Experience at or comparable to the required grade level.