Program Support Manager

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. 

By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

The Program Support Manager is a customer-focused leader who bridges the gap between clients and internal teams. This individual ensures seamless delivery of convenience retail loyalty programs while fostering long-term relationships with clients. The role involves managing program performance, resolving issues proactively, and creating value-driven solutions tailored to client needs. This position requires a natural relationship builder who thrives in a dynamic environment, demonstrates strong problem-solving skills, and is eager to take initiative. The ideal candidate is technically savvy, analytical, and excels at balancing strategic planning with hands-on execution.

Key Responsibilities

• Serve as the primary advocate for clients, ensuring their needs are met while aligning with company objectives. Proactively address concerns to convert challenges into success stories.
• Build and nurture strong relationships with clients and internal stakeholders to ensure alignment, trust, and collaboration.
• Monitor program performance, anticipate client needs, and recommend actionable improvements.
• Process configuration requests, oversee loyalty app displays, ensure accurate configuration of sites in the loyalty host, collaborate with accounting to maintain billing accuracy, work with technical teams to ensure service-level compliance, etc.
• Resolve client issues promptly, follow up to ensure satisfaction, and prevent future problems.
• Review and interpret program data, generating insights to guide decision-making and enhance client satisfaction. Collaborate with the Business Intelligence team on special requests and provide clients’ feedback.
• Roll up your sleeves to tackle challenges, ensuring deadlines and quality standards are met. Identify opportunities for process improvements and take proactive steps to enhance client and team outcomes.
• Work closely with CRM teams to launch marketing campaigns and drive client engagement.

Qualifications

• Bachelor’s Degree in a related field or equivalent work experience.
• 2-5 years of experience in program management, account management, or a related field.
• Strong technical aptitude, with proficiency in Excel (VLOOKUP, Pivot Tables, etc.).
• Excellent communication and interpersonal skills, with the ability to build internal and external alliances.

Preferred Attributes

• A proactive and growth-oriented mindset.
• Strong problem-solving and analytical capabilities.
• Willingness to go above and beyond
• A natural people person who excels at fostering relationships and driving collaboration.

Behavioral Competencies

• Plans and Aligns
• Ensures Accountability
• Customer Focus
• Decision Quality
• Manages Ambiguity

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.