Program Support Specialist- REMOTE

ICF's Early Education Services Line of Business seeks a Program Support Specialist to support a large early education training and technical assistance (TA) team on early care and education (ECE) projects. The Program Support Specialist contributes to the development of innovative, high-quality products and services in support of multiple projects within the Early Education Services line of business. Program Support Specialist have thorough knowledge of the technology platforms in use by the OCC projects, HHS 508 accessibility guidance, and support of large national TA events. The Program Support Specialist works across teams to train and support technology needs. Bilingual Program Support Specialist may be asked to provide translation of project resources.

The ideal candidate will have both a background and experience in Child Development or Early Childhood Education with knowledge of the Child Care and Development Fund (CCDF) regulations and program implementation with a focus on support for the delivery of technical assistance and training tasks, including resource development, event planning, data collection and reporting.

The position is full-time and home-based and may involve some travel to OCC sponsored events.

Key Responsibilities:

• Assist with planning TA events and services such as webinars, training sessions, conference calls, and information sharing events.
• Provide support in the development and revision of written and web-based resources and presentations.
• Support national webinars; distribute meeting materials; track action items; and provide key related analysis, materials, and other supporting resources.
• Take ownership of tasks assigned and show initiative to take tasks to the next level by identifying process improvements or providing thoughtful feedback.
• Support task leads with document formatting, 508 compliance, citations, and other support tasks.
• Support meeting logistics such as sending invitations, tracking registrations, following up with participants, and providing Zoom and Teams technical support as needed.
• Build strong, positive relationships with project staff for ongoing communication, collaborative planning, and shared problem solving to meet the needs of clients, states, and territories.
• Demonstrate ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment.
• Understand the project's operations and objectives of providing high-quality TA resources and events.
• Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a support on high priority tasks that have tight timelines.
• Leverage specialized depth and breadth of expertise and apply a broad perspective to identify solutions to complex tasks.
• Support the consistent implementation of protocols and procedures that ensure quality control for all technical assistance and training deliverables.
• Conduct training for team members on topics relevant to technical assistance and training resource development and dissemination; and the software that support the service delivery.
• Actively engage in team meetings, internal workgroups, and other collaborative projects as requested.
• Maintain a consistent work schedule and communicate with supervisor any changes to the schedule that impacts availability during regular work hours.
• Works closely with the project team experts following the guidance of the task leads.
• Works under fairly limited direction. Normally receives little instruction on day-to-day work, general instructions on new assignments.
• Support data collection tasks using Smartsheet, Excel and other platforms.
• Support proposal development activities as requested.
• Take notes during meetings including staff meetings and federal workgroup meetings.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Basic Qualifications:

• Bachelor's degree in early childhood education, public policy, or management.
• 2+ years' experience providing support, including information gathering and policy analysis, in the field of early childhood education, public policy, or management.
• 1+ year prior experience providing project management support to staff, implementing management processes, and supporting staff in management processes.
• 1+ year prior experience with data collection and analysis, participating in the development of training materials, or supporting virtual TA delivery.

Preferred Skills:

• Master's degree in early childhood education, public policy, or management.
• 4+ years' experience working with adult learners as a trainer/facilitator.
• Ability to develop content based on policy within a team environment.
• Interest or experience in using knowledge of adult learning styles in the creation of products.
• Ability to learn new technology platforms and identify ways to enhance productivity and organization.
• Experience with data collection and analysis.
• Experience with Smartsheet.
• Knowledge of 508 compliance.
• Proficient in MS Office Applications (Word, PowerPoint, Outlook, Excel, SharePoint, Microsoft Teams) and other e-learning webinar, and project management tools including SmartSheet.
• Bilingual and able to read, write, and speak Spanish proficiently.

Professional Skills:

• Excellent verbal, interpersonal, and written communication skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Team player with the ability to multi-task in a fast-paced environment.
• Ability to work with all levels of internal staff, as well as outside clients and vendors.
• Ability to be flexible and handle multiple priorities.
• Demonstrated outstanding level of professionalism in providing team support, including the ability to exercise good judgment, discretion, tact, and diplomacy.
• Sound business ethics, including the protection of proprietary and confidential information.
• Ability to learn new technology platforms and identify ways to enhance productivity and organization.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights and Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$51,333.00 - $87,267.00

Nationwide Remote Office (US99)