Programme Co-ordinator -12 Month FTC

Company Description

Digital learning has been proven to be highly beneficial to a large variety of people.

With courses being delivered at different levels, digital learning can meet the needs of a truly diverse student body. High competition for jobs means having additional training and education can be a real advantage, whether someone is in the market for a new career or simply wants to progress in their existing position. This role is part of the Learner Experience Team within Digital Learning in Informa Connect. You will work on the day-to- day delivery of our online programmes. The role requires a well-organised, enthusiastic individual as an integral part of the team responsible for managing and delivering high-value courses for individuals and companies

Job Description

Role Summary

The Programme Co-ordinator role includes tasks such as:

• Receiving and processing applications through the enrolment process
• Responding to telephone, email or personal enquiries from interested potential students
• Maintaining accurate progress and financial records for students
• Working with course directors, authors, tutors, proof readers and formatters for the timely development and release of course materials
• Maintaining the online student course management system
• Managing the receipt and marking process for student assignments through TurnItIn
• Recording and reviewing the progress of enrolled learners
• Undertaking basic reviewing, formatting and proof reading of study materials
• Possibly organising and running study seminars
• Monitoring and managing the learner experience during a course
• Other duties as assigned

Core Competencies

In delivering the role it is expected that the individual is able to:

• Establish a comfortable and friendly atmosphere with learners, demonstrating an excellent customer service attitude, communication skills and interpersonal skills
• Represent us and our partner academic institutions in a professional and ethical manner
• Be responsive, open and provide clear information
• Develop and maintain a high level of product knowledge
• Showcase great attention to detail and follow-up
• Work to tight deadlines
• Juggle conflicting requirements and multi-task
• Motivated to over-deliver on targets
• Report with strong written and verbal communication skills
• Work independently as well as in a team based environment
• Utilise Microsoft Office, SAP and a range of other tools, demonstrating effective IT skills
• Always maintains a positive attitude

Qualifications

Minimum Requirements:

Education:

• Educated to degree level is preferred

Experience:

• Ideally 1-2 years in a similar role (admin or customer services)

Additional Information

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.