Project Analyst -Hiring for Future Opportunities

You Lead the Way. We've Got Your Back.

American Express invites you to share your resume so you can be considered for future opportunities at the Project Analyst with our Global Services Group teams in either Phoenix or Sunrise.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The role of the project analyst is to serve various American Express teams. This requires partnering closely with our core internal & external business partners to plan for and drive the change management, delivery, and execution of partner training & communications. Leveraging a variety of channels is essential to ensure that our partner Customer Care Professionals (CCP) are adequately prepared for all Business-Driven Change Initiatives (New Products/Product Refreshes, Capabilities, Servicing Strategies, etc.).
By establishing and leveraging strong working relationships with internal & external business partners, our team is able to influence our business partners to ensure that American Express operational needs are accounted for and that the execution of every initiative is flawless.

• Provides strong subject matter expertise on products, policies, procedures, and servicing capabilities
• Develops/crafts effective communications (Policies, procedures etc) that are tailored to programs including customization for Enterprise wide initiatives
• Supporting American Express lines of business in their ability to drive performance and focus on operations management as well as capability/change management initiatives including onboarding and exiting of partners
• Attend various intake calls to assess impacts and act as informational conduit of info share to appropriate impacted teams
• Attends various forums to proactively identify gaps to understand where value can be added, and gaps closed
• Regularly provide project updates (timelines, milestones, risks, performance metrics) to business stakeholders
• Proactively look to standardize across programs the creation of content management by incorporating home pages and servicing responsibilities
• Build & maintains basic reporting tools, leveraging data & analytics in Microsoft Excel, PowerPoint & SharePoint. Strong presentation skills/knowledge of PPT, Excel & SharePoint preferred.

Minimum Qualifications:

• Bachelor's Degree from four-year college or university preferred or two years related experience and/or training; or equivalent combination of education and experience required
• Prior project experience preferred
• Strong attention to detail
• Proficiency with Microsoft PowerPoint, Excel, Sharepoint and Confluence
• Strong ability to influence others without direct authority and ability to challenge the status quo appropriately
• Experience collaborating effectively to drive change.
• Ability to handle multiple tasks concurrently, with the ability to work independently and prioritize work effectively.
• Excellent verbal and written communication skills
• Ability to leverage a strong Growth Mindset to adapt to change, learn new skill-sets, and grow within role

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.