Project Based - Customer Support Specialist II

Role Details
Type of Support: Omnichannel
Contract duration: 4 months
Work Set-up: Work From Home/ Hybrid
Training Schedule: To be determined
Work Schedule: To be determined
Expected start date: September 12, 2024
About The Role
We are looking for enthusiastic, motivated, hard-working Customer Support Specialist who love helping others to come to join our teams. This role requires the ability to easily adapt to change and work without compromising quality or attention to detail in anything you do. 

A successful candidate can think creatively and embody our customer-first mentality as you offer guidance and knowledge on the program.

What You’ll Do:

• Provide support to customers via phone calls and email support with service level and customer satisfaction as a top priority
• Meet or exceed service level expectations consistently
• Be decisive and resourceful 
• Stay current with product/platform changes and being able to educate customers on such changes
• Support the team by executing initiatives and collaborating on projects
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows
• Earn commissions (based on sales)

What We Expect From You:

• Desirable at least 1 year of Customer Support Experience
• Proficiency in English, spoken and written 
• Sales experience is desirable 
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
• Preference experience in common data tools like Excel, Tableau, Looker, or Google Sheets.
• Ability to thrive in a dynamic and evolving environment - must be adaptable
• Metrics-driven and proven ability to handle a high volume of customer interactions
• Strong conflict resolution skills and even temperament in challenging situations

What You’ll Get In Return:

• Competitive compensation based on experience
• Access to free posture-based fitness workouts from home
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].