Project Based Entry Level - Customer Service Representative

Role Details

Type of Support: Omnichannel (Email, chat, phone, social media)
Position type: Temporary to Full-time. 
Work type and Location: Hybrid; Metro Manila
Expected start date: ASAP

About The Role

We are currently looking for a dynamic, well-versed Entry Level Customer Support Specialist to provide customer support for one of our partners. We are looking for expertise in how to handle and provide friendly and helpful responses to customer support tickets via email and chat, jumping in to assist when needed, and making sure the overall customer experience is a priority. Does this sound like you?

Well, come join us and experience the ability to bring your true self to work every day!

You’ll Be...

• Representing PartnerHero in the front with our Partners
• Writing thoughtful informative responses to each guest inquiry with the goal of retaining the guest
• Accurately and attentively labeling and logging all guest feedback to provide weekly metrics for the field and leadership team
• Interacting with third-party delivery platforms to assist with delivery inquiries and issues that arise in the restaurant to ensure our guests get the best service possible
• Communicating feedback to appropriate teams on a daily basis, and tracking trends in customer inquiries and complaints.
• Flagging high-impact tickets to the GX Team lead for immediate resolution
• Working closely with the GX Team and meeting on a weekly basis to provide consistent support for our guests

What You Bring To The Table

• Fresh graduates, and career shifters are welcome to apply
• Excellent (near-native) English (spoken and/or written)
• Strong troubleshooting, reading comprehension, and problem-solving skills to provide customers with the help they need
• Mastery of the product you support, learning all of its nuances, and keeping up-to-date with the latest updates and support policies
• Savvy with web, computer, and smartphones
• Background in supporting customer service for technology companies
• Experience using ticketing platforms (like Jira) is a plus
• Experience providing technical support (bug fixes, access, etc) is a plus

What We Provide

• Full-time with the potential for overtime if requested by Partner
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options, sabbatical leave for tenured employees
• Access to free posture-based fitness workouts from home
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bento box. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.

Read more about our Core Values and story here.

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