Project Based IT Support Associate (3 Months)

Role Details

Type of Support: IT Support
Contract Duration: Project based (3 months)
Position type and schedule: Full-time. Monday - Friday. Flexibility to work any shift
Training Schedule: TBD. Flexibility to work any shift
Work type and Location: Hybrid - Araneta, Cubao, Quezon City
Expected start date: ASAP

About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive
About The Role

PartnerHero is seeking a proactive and process-oriented IT Support Specialist to join our dynamic team. We are committed to delivering exceptional technical support to our clients and ensuring the smooth operation of our IT infrastructure. If you have a passion for technology and a knack for problem-solving, we want to hear from you.

What you'll do...

• Provide technical support to end-users, resolving hardware and software issues across Windows and MacOS operating systems.
• Offer exceptional customer service and maintain positive relationships with clients through effective communication and interpersonal skills.
• Troubleshoot and resolve issues related to cloud platforms such as Google Workspace, Slack, Monday.com, and others.
• Assist in the setup, configuration, and maintenance of network systems, ensuring optimal performance and security.
• Identify, diagnose, and resolve technical issues in a timely and efficient manner.
• Document and track support requests, ensuring accurate and timely resolution.
• Collaborate with team members to improve processes and enhance overall service delivery.
• Stay updated with the latest industry trends and best practices to provide innovative solutions.
• Contribute to the continuous improvement of IT support processes and procedures.

What we expect from you:

• 1-2 years of experience in information technology or technical support.
• Experience in Inventory Reconciliation is a big plus!
• Extensive familiarity with Windows and MacOS operating systems.
• Understanding of network fundamentals.
• Familiarity with cloud platforms such as Google Workspace, Slack, Monday.com, and others.
• Great interpersonal and customer service skills.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and ability to think critically.
• Proactive and able to manage tasks independently.
• Process-oriented with a good eye for process improvement.
• Ability to work effectively in a team environment.

What you will get in return:

• Overtime is available if applicable 
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
 

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].