Project Coordinator

Job Summary

The Project Coordinator is responsible for facilitating and tracking the tactical plan for implementation of WebTPA products and services. This includes tracking and updating of timelines and documentation regarding the implementation process on behalf of our new clients or vendors.

Essential Functions:

• Work closely with other areas including product development, IT systems, claims, finance, and sales to coordinate internal processes in order to meet client objectives.
• Prepare presentations for prospective and existing clients. (15%)
• Coordinate the timelines and hand-offs to external vendors involved in the implementation. (15%)
• Facilitate and coordinate the work of multiple project teams engaged in the establishment and implementation of new projects to support the Director of Implementations and Project Management. (15%)
• Provide timely project status updates as requested. (15%)
• Maintain and update project management tool database. (10%)
• Keep abreast of industry trends and best practices, market data and new product rollouts. (5%)
• Evaluate client needs and assist in leading cross functional teams to design, plan, configure, and implement products and services on a timely basis. (10%)
• Develop and maintain strong working relationships with Operations by ensuring that transitions to Operations are smooth and successful. (5%)
• Respond to client inquiries within 24 hours, acknowledging and building expectations for resolution; deliver on commitments. (10%)

Required Work Experience:

• Minimum 3-5 years' experience in the health insurance industry administration working directly with clients and distribution networks in a healthcare benefits related environment
• Experience and demonstrated proficiency in all MS Office applications, including Word, Excel, Access and PowerPoint.
• Superior client service attitude coupled with excessive energy and enthusiasm.
• Strong desire to succeed in conjunction with a highly developed work ethic.
• Extremely driven with the ability to self-manage with well developed project management skills.
• High attention to details and ability to work independently/autonomously and proactively as well as collaboratively as a member of a team.
• Ability to segment and prioritize workload based on time sensitivities and critical success factors.

Required Management Experience:

• No supervisory/management experience required

Required Education:

• High school diploma or GED

Preferred Education:

• Bachelor's degree in Business or Communications

Additional Preferred Qualifications:

• Healthcare industry is preferable.
• Knowledge of Project Management Body of Knowledge/Methodology
• PMP Certification

General Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.