Project Coordinator

The Productions Coordinator is responsible for being the liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, co-workers, and the customer that experiences the installation daily. 

Essential Functions 

• Primary resource for installer schedules, questions, and work-related issues (the central point of contact). 

• Coordinates assignments ad paper flow for daily Service Provider schedules. 

• Dispatches work orders to SPs and adjusts workloads as needed. 

• Notifies customers of installation time frames. 

• Fields incoming customer calls. 

• Handles all escalations to full resolution. 

• Acts as a liaison between the customer and the company to resolve installation issues. 

• Ensures all customers are contacted at the end of the installation. 

• Serves as a backup to the other Project Coordinators. 

• Performs other managerial duties as assigned by the Director. 

• Serves as backup to the Director as assigned. 

• ensures completeness and accuracy of all paperwork. 

• Ensures all business operations with an area of responsibility are conducted ethically and within the law. 

• Returns voicemail messages and emails within (4) business hours. 

Education & Experience 

• High school diploma or GED equivalent required. 

• Strong Leadership/Interpersonal skills. 

• Effective oral and written communication skills. 

• Strong organizational and problem-resolution skills. 

• Ability to manage multiple projects. 

• Team player/customer-focused. 

• Experience in MS Word and Excel. 

• Valid Drivers license and over 21 years of age. 

• Construction industry experience desired.