Project Coordinator - Versatrans

Description

Responsibilities

The Project Coordinator adopts all standard operating procedures and policies and utilizes Tyler's in-house tool, Changepoint PSA, for managing and coordinating project tasks and scheduling of services. They will be the go-to person for the Implementation department by providing excellent customer service dealing with our clients and Tyler's school transportation team. They will process the administrative and reporting tasks within the Implementation department working with both the New and Installed teams.

• Be the primary training point of contact on sales without a Project manager
• Ensure all pertinent documentation is processed and attached in CRM
• Send and process all training letters
• Follow up with support to ensure all products are installed for each client
• Provide travel estimates as needed
• Assign resources in PSA and CRM systems
• Manage and complete sales projects in PSA
• Coordinate and oversee scheduling with Implementation Consultants assignments
• Manage and oversee PACE program
• Complete weekly Operations report for Implementation
• Run queries and reports for tracking of outstanding training backlog and forecasting
• Other duties as assigned

Qualifications

• Be extremely detail-oriented and focused
• Coordinate and manage a variety of tasks/people
• Be liaison between departments within and outside of implementation
• Remain flexible in an evolving environment
• Manage and prioritize often conflicting tasks and projects so as to minimize their impact on the project deadlines and workload
• Make sound decisions
• Excellent people skills
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Critical thinking and strong analytical skills
• Computer experience, including proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• PSA and CRM experience
• SharePoint experience