Project Lead

About Us 

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.  

About the Role 

JustAnswer is looking for a proficient project lead to lead chatbots development. Our chatbots are one of the key enablers for the JustAnswer services.  You will have the opportunity to lead teams that build, measure, learn and iteratively develop and scale our chat infrastructure which is one of the best existing multiple volley systems over a range of topics.  

This role in our platform team involves working with a distributed team of engineers, architects, product managers and other stake holders to plan and develop features critical to our services. We value lean, data driven and collaborative approach to software development. This is a great opportunity for the right project lead to take responsible ownership and set bold directions for the team and develop further. 

What You’ll Do 

• Responsible for the overall successful delivery of the Software Project 
• Making sure business needs are understood by the team 
• Responsible for cross team/cross department communication 
• Making sure business goals, priorities and OKRs are understood by each individual 
• Responsible for planning the scope of work 
• Working closely with engineering, product, analysts, and story owners to design features, negotiate scope and prioritize tasks 
• Responsible for early warnings in case of schedule delay 
• Ensuring that all software development practices are applied 
• Supporting teams by answering project scope related questions and solving problems 
• Driving improvements in development processes 

What We’re Looking for 

• 3+ years of experience in software project management, including daily interactions with software engineers, product owners or other IT personnel 
• 5+ years of software development experience  
• Experience in web development preferred 
• Experience in managing several software development projects 
• Experience in Agile software development processes 
• Experience writing specifications and user stories 
• Understanding of IT technologies and platforms, the product development lifecycle, software development methodologies, and practical knowledge of application development processes 
• Experience working with projects having short development integrations and organizing Agile process with constantly changing requirements. Using lean approach. Building MVPs. For example, startups or projects that evolve quickly. 
• Experience in direct communication with English-speaking customers 
• Good communication skills, strong analytical and problem-solving skills, ability to work under pressure and meet deadlines 
• Upper intermediate+ written and spoken communication in English 
• Ability to multitask and get things done 

Personal Profile: 

• Detail-oriented and thorough work approach 
• “Tough, but fair” management style 
• Strong organizational, communication and negotiating skills 
• Good analytical and problem-solving skills 
• Good presentation skills 

Why Join the Team 

With 1,000 employees and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!  

Our JustAnswer Promise 

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. 

Data driven: Data decides, not egos 

Courageous: We take risks and challenge the status quo 

Innovative: We 're constantly learning, creating, and adapting 

Lean: We focus on customers, using lean testing to learn how to serve them best 

Humble: Past success is not a guarantee of future success 

If these things matter to you, come join the team here at JustAnswer! 

Perks and Benefits 

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product

Work Environment 

JustAnswer UA has adopted a remote-first work environment from all UA regions. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events.  

COVID-19 Safety 

Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer UA practices 100% virtual recruiting and onboarding processes.                                                                                                                                                                                    

Our Commitment to Diversity 

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.