Project Manager 1

WHO WE ARE 

Are you looking for an inclusive environment, a remote-first opportunity and an employee experience that’s engaging, exciting and meaningful? At Personify, our mission is to provide purpose-driven software that anticipates our clients’ needs, service that empowers their teams and solutions that work together.

Our technology platform includes:

• Association Management Software (ThreeSixty, MemberClicks and WildApricot) 
• Event Management Software (A2Z Events) 
• Member Engagement Software (CommUnity, Classroom and Job Board) 

Our offices located in Austin, Atlanta, Washington-Baltimore and Toronto are open to all employees. We are a remote-first company supported by 300+ talented employees. We believe that our work is wherever our people choose to live in the U.S. and Canada.

WHO WE NEED 

We are looking for a Project Manager 1 to join our Events Team! 

HOW YOU WILL MAKE AN IMPACT 

• Provide world-class, consultative services to a curated set of clients through the entire event project life cycle, including:

• Understand clients’ event-related goals and objectives
• Ensure initial configuration and event set-up is performed accurately and in a timely fashion
• Assist with iterative configuration changes through the event cycle
• Assist clients with troubleshooting complex or hard-to-diagnose challenges they are facing in their use of the software
• Consult/train clients on how to best use the software to support their unique requirements and workflows

• Ensure that clients make use of our Product Education team and resources so they are properly enabled to use our products
• Guide clients in how to engage with our Support team for rapid and/or asynchronous response to their questions/issues
• Be a subject matter expert on the proper implementation and use of a2z products and services internally
• Create Statement of Work where the scope of the project is being exceeded

• Work collaboratively with the Account Management (AM) team to assess client health and share opportunities for the AMs to sell additional products and services
• Contribute to defining and implementing industry-standard project management processes, systems, SOPs and tools across the Project Management team 

WHAT YOU BRING 

• Bachelor’s degree or equivalent experience 
• 0-2 years of client-facing work experience 
• Knowledge of trade show industry and/or professional associations expected 
• Expert in conducting requirements analysis with strong technical and business requirements writing skills 
• Must exhibit excellent attention to detail, organizational and time-management skills 
• Must be able to work on multiple clients’ projects simultaneously and continuously. 
• Must have proven strong customer service and communication skills – both verbal and written to communicate value 
• Workload planning, performance monitoring, profit monitoring and analysis 
• Quickly learn new technologies, understand project requirements, communicate effectively with internal and external stakeholders 

Job descriptions serve as an outline only. Due to business needs, you may be required to perform job duties that are not within your written job description. Furthermore, Personify may have to revise, add to, or delete from your job duties per business needs. On occasion, we may need to revise job descriptions with or without advance notice to employees. 

Why join the PersoniFam? 

The people of the PersoniFam are our most valuable asset, and we're committed to investing in their growth and development. That's why we offer competitive salaries (listed in all our job descriptions), comprehensive benefits and a culture that values work-life balance. We want our people to feel supported and empowered to do their best work, and we're always looking for new ways to improve and evolve our company culture. If you're looking for a career with a purpose-driven company that is dedicated to making a difference in the world, then Personify is the place for you.

We Personify company culture 

• Office meetups and outings for staff located in and around our 4 offices 
• A Culture Team who celebrates and plans the fun, virtual and in-person 
• Employee Resource Groups including People of Color, Women's Network and the unofficially awesome PersoniMoms group 
• Company-wide Slack communication and channels to support interests, foster creativity and celebrate all members of PersoniFam 
• Access to training and career development programs 
• Company-wide Wellness Days
• Paid Volunteer Days 

We’re focused on diversity

• Our impactful diversity recruitment strategy aims to increase representation across the company at every level. 
• We recognize and appreciate the varied backgrounds and perspectives our team can bring to our culture, operations, products and relationships both internally and externally. 
• We're proud of our diversity. We promote – and live – a culture of not just listening but acting, making ourselves available and accessible and creating employee resource groups that further support our people in safe spaces. 

Apply now! 

Personify is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics. Employment offers are contingent on the candidate successfully completing a background investigation in compliance with federal, state/province, and local laws.