Project Manager

US - Remote

JOB OVERVIEW

As a Project Manager, you will engage with customers by managing multiple concurrent enterprise projects. Each step of the way, placing the customer at the center of everything we do, making their journey simple, valuable, and delightful. This role is focused on helping the customer implement Legion within budget and on time.  You will be responsible for managing multiple customer projects and promoting the goals of our customers, as defined within a statement of work.  During implementation, you will be prioritizing tasks, developing project plans, reporting to senior managers, liaising with customers, and attending customer meetings. The overall goal of the position is to leverage hands-on project management to consistently ensure implementation milestones are accomplished on time and achieve business results for our customers. 

RESPONSIBILITIES AND DUTIES                                                                                             

• Manage multiple concurrent enterprise projects, leading all implementation project phases.
• Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
• Manage the work delivered by the project team and ensure it meets Legion quality standards
• Create professional customer-facing presentations such as Project Kick-off, User Acceptance Testing Kick-off, executive decks and more
• Lead and facilitate discussions and workshops with the customer
• Oversee project management documents, tools and methodologies including but not limited to risk management, change management, scope management, success criteria
• Define, manage, and deliver on customer expectations throughout the implementation process
• Work with teams within Legion to ensure implementation timelines and support SLAs are met
• Recommend best practices for using Legion to help store managers and team member’s to get the most from their Legion investment
• Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
• Be familiar with compliance and labor laws and how they impact customers
• Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology and the Legion product
  

Customer Centric Consulting

• Develops long lasting relationships
• Actively set and manage expectations
• Understand, adapt and act within the customer’s organization and culture
• Continually acquires knowledge about our customers and solutions to grow adoption
• Manage difficult situations in a calm and structured way with timely internal and external communication to all levels of individuals
• Understands flexibility and learning how to prepare when needs change

Project Management

• Create detailed project plans using Legion templates
• Identify and manage risks and issues involved in delivering the project
• Ensure project is running on time and to budget
• Provide project updates on a consistent basis to various stakeholders including strategy, adjustments and progress
• Plan and outline details, next steps, resources, and goals for projects with varying complexity
• Resource and estimate according to the project scope ensuring that projects are delivered on budget
• Communicate the importance of resource allocations and project prioritization for the best use of scarce resources
• Budget and resource tracking and impact evaluation on projects scope, deadlines, and deliverables
• Use PSA Financial Force  to create and update project plans, can add custom fields and measure project performance in the software
• Manage changes to the project scope / timelines
• Create, analyze, and successfully manage Change orders and SOWs for several projects of all sizes
• Ensures all project artifacts are readily available
• Provides early warning on potential delays or priority conflicts
• Own and manage project escalations, working with Principal Consulting Manager and Customer Success Manager in support of the customer
• Manage the relationship and coordinate activities across Legion, vendor and customer teams
• Proactively manage overall Customer Health, working with the Principal Consulting Manager to ensure that all risks to a positive customer experience are documented and a recovery plan is in place for each of these risks
  

Product Expertise

• Identify, report and prioritize bugs & enhancements
• Gains and maintains core product expertise for end users and configuration
• Grows product knowledge through regular release training
• Communicates upcoming release themes and dates to the customer
  

Commitment to One Another

• Works and supports others to help understand what is needed to improve understanding of our processes and policies
• Committed to the sustainability of project management discipline at Legion
• Accepts personal responsibility for quality and timeliness of work; achieves results with little oversight
• Recognizes the need for quality work and produces quality work on the most important aspects of the job
• Sets personal objectives that meet organizational needs

REQUIRED SKILLS AND QUALIFICATIONS

• 5+ years experience of enterprise software implementation program and project management
• Advanced PMP or CAPM certification holder
• Experience training project managers and preparing for certification testing
• Excellent organization, time management, and presentation skills
• Experience leading implementation partners on a project
• Experience presenting at Executive Steering Committee meetings
• Ability to deliver projects within the budget outlined in the SOW
• Experience working with customers to identify/resolve all issues that could impact project scope and/or timeframes
• Passion for helping customers adopt new AI technology
• Experience in operating environments in retail, hospitality, restaurant or other industries  to understand and identify labor challenges that Legion solves.
• Demonstrated foresight to align customer expectations and project timelines to ensure customer KPIs are met.
• Organizes and plans for customer meetings to get effective outcomes and ensure the customer is on track in the project plan
• Self-starter and problem solver that is comfortable working in a fluid and flexible work environment
• Must be a highly motivated, enthusiastic team player, driven by delighting customers
• Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust
• Polished communicator, persuasive presenter, fast on your feet, and innately organized; Superb negotiation and diplomacy skills
• Ability to influence effectively with all levels inside and outside the organization
• A style that combines quick, entrepreneurial decision-making with enterprise process and organization
                                                                                                    

PREFERRED QUALIFICATIONS AND ATTRIBUTES

• Strong background in WFM system deployment methodology and processes
• Proactive and able to command respect through intelligence, hard work, and persistence         
• Personal passion and fervor for industry-leading next-generation technology
• Ability to operate in an environment with limited resources                                           
• A great communicator who can distill powerful messages which resonate with customers 
• Track record of building positive relationships with peers
• Continuous and thoughtful listener, able to learn from others and leverage input
• Strong personal work ethic focused on high priority issues; action and results-oriented
• Unquestionable integrity, credibility, and character; demonstrated high moral and ethical behavior
  

COMPENSATION & BENEFITS

Salary Range:  $92,000 - $185,000 + Bonus 

At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data. Our posted salary range is done so in good faith based on national data and may be refined for a candidate's region/town/cost of living. We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. 

Benefits include, but are not limited to:

• $0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment
• 401k plan
• Unlimited Paid Time Off and Paid Holidays
• Parental Leave 
• Equity 
• Monthly Wellness Reimbursement
• Monthly Lunch on Legion

Legion is on a mission to turn hourly jobs into good jobs, and we’re looking for best-in-class talent to drive this mission.Legion is a fully remote, mission-driven company focused on turning hourly jobs into good jobs. It’s a collaborative, entrepreneurial, and fast-paced culture. You’ll have the opportunity to learn, interact directly with seasoned product executives, grow your skills, and enhance your career while helping solve important problems and achieve Legion’s mission. Our industry-leading, Intelligent Automation is powered by Legion’s Workforce Management (WFM) platform, which optimizes labor efficiency and enhances employee experience. In a recent Forrester Total Economic Impact study, Legion WFM was proven to deliver 13x ROI through schedule optimization, reduced attrition, increased productivity, and increased operational efficiency. Legion has been recognized for its innovative, modern approach to transforming workforce management – Inc. 5000 fastest-growing private companies in America, Forbes’ Next Billion Dollar Startups, JMP Securities’ Hot 100 List of the Best Privately Held Software Companies, and named a Gartner Cool Vendor. Legion is backed by Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures.

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). Now new challenges, such as the Great Resignation, make it more difficult to attract and retain hourly employees.The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options.Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling Intelligent Automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud, designed to handle the complexity of modern businesses, and meet the needs of today’s hourly employees. Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

For more information, visit https://legion.co 

Legion Technologies is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] Thanks for your interest in Legion. We look forward to learning more about you. We’ll review your application and respond as quickly as possible.