Project Manager

Carbonhouse, a division of AXS /AEG has been creating event-driven websites promoting engaging and interactive experiences for live audiences since 1999. Not only are our solutions beautiful, but we’ve established the best practices for innovation across the live industry.

With over 300 venues and sports team clients world-wide (including The O2 London, STAPLES Center, Barclays Center, the arenas of dozens NHL & NBA teams, and some of the most historic performing arts theaters in the country), our sites are visited by millions of people each year. That’s millions of reasons to join our team. Visit http://www.carbonhouse.com for our full portfolio.

The Role

We are looking for a talented Project Manager to join our team in Charlotte, NC.

Our Project Manager is responsible for the success of Carbonhouse venue and sports client website projects from kick off, design, development, deployment, and training of Carbonhouse tools. They will help Carbonhouse deliver website products and services that exceed client expectations. This includes consulting on client needs including incremental Carbonhouse products to drive revenue.

What You’ll Do

• Responsible for the success of client website projects from kick off, design, development, deployment, and training of Carbonhouse tools.
• Participate in extensive interaction with other departments within organization to ensure project scope needs are met, i.e. Development, Marketing, Product Management, Business Development and Operations.
• Provide daily support to large list of clients that includes the world's biggest facilities and sporting teams on a wide range of needs including website building projects, client training, and understanding client's additional needs ongoing.
• Provide client training on Carbonhouse products and tools.
• Improve client success and satisfaction through quick and efficient client support.
• Stay informed of client’s industry/segment.

Key skills

• 4-6+ years related experience of project management at a digital agency or technology company
• BA/BS Degree
• Strong project management and organization skills
• Ability to identify opportunities and creative solutions
• Strong writing skills including communication and presentation skills
• Understanding of project management tools including Trello, Basecamp, Asana, MS project
• Experience with HTML and Content Management Systems
• Preferred - Experience with concerts, family shows and special events industry

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: Recruiter Screen - via Zoom
• Stage 2: 30-min Hiring Manager interview - via Zoom
• Stage 4: 30 min Executive interview - via Zoom

What’s in it for You?

• Our solutions have been developed in-house exclusively for the events and venue industry
• Not only will you get design for some of the largest sporting events and entertainment brands, but you’ll also get to enjoy them with retreats to concerts and sports events
• Carbonhouse team members stick around! Average tenure is 8+ years
• Conference budget for on-going learning and talent development
• Flex hours with Hybrid Work Environment in Charlotte, NC (#6 best places to live US News & World Report)

Note: At AXS, we are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box"  in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and hold diversity dear. We never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

Why AXS?

AXS is a global ticketing platform, offering best-in-class ticketing, marketing and data technology in a single platform to suit every client size and type, from small music clubs to the largest sports stadiums. In every corner of our company, you will find teams of dedicated, diverse employees (dubbed “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits. AXS is the ticketing partner for over 350 premier venues, sports teams, event organizers around the world, including JAM Productions, Pabst Theater Group, AEG Presents, The O2, Crypto.com Arena, Red Rocks Amphitheatre, Minnesota Timberwolves, Houston Rockets and the Vegas Golden Knights. AXS powers both primary and resale marketplaces, leveraging integrated technology and analytics to enable clients to sell the right ticket to the right fan at the right price. Headquartered in Los Angeles, California, AXS employs more than 350 professionals in multiple locations worldwide, including Cleveland, Charlotte, Dallas, Denver, London, and Stockholm. To learn more about working at AXS, visit: https://solutions.axs.com/careers/