Project Manager

Job Description Summary

Essential Responsibilities:

Lead a portfolio of projects related to the improvement of end-to-end processes within Commercial and Customer Operations (CCO) with a primary focus on the North America Region Recode initiative

Partner with Senior Leaders across the North America Region to understand their business needs and opportunities for improvement. Distillate this information into a pipeline of potential initiatives that can deliver tangible business impact (Increased Revenue, Decreased Costs)

Drive the change necessary to advance CCO from an organization that is focused on "operational excellence" to one that embraces "commercial excellence".

Continuously enhance the visibility into CCO processes thru the monitoring and analysis of KPI's to provide insights into best practices as well as opportunities for improvement.

Guides the successful completion of projects by effectively organizing, coaching and motivating a highly skilled cross functional team.

May perform other duties as required

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

What Customer and Commercial Operations contributes to BD

The US Region at BD aims to be the preferred partner that delivers differentiated value and addresses our customers' needs in an evolving, dynamic healthcare market

The mission of the Commercial & Customer Operations (CCO) Center of Excellence (COE) is to serve as a trusted strategic partner that enables the US Region and business units to drive profitable commercial growth by delivering differentiated value, enabling capabilities, and simplified processes that exceed the needs of our collaborators and improve customer experience. CCO aims to be empower and develop our associates while strengthening our inclusive & diverse culture to win as 'One BD'.

The CCO organization operates across the entire US Region, partnering with the business units to provide and develop enabling capabilities in the areas of commercial contracting, sales enablement and operations, customer care operations, business & pricing analytics, master data management, commercial enablement, operational excellence, and other functions. We aim to strengthen our foundational capabilities and deliver customer value through simplification and improvement initiatives, develop and prepare our associates, build an inclusive culture, drive digital transformation, and expand our strategic capabilities while remaining agile to the evolving needs of our customers.

Accountabilities in this role:

Reporting to the Associate Director, Commercial Excellence, this position requires an expert Project Manager who will lead and manage a portfolio of programs, projects, and process improvement initiatives with a primary focus on the US Region Recode process.

This position will work across the E2E (End-to-End) teams to deliver key business transformation initiatives that will allow the CCO organization to deliver on its Key Driver Goals (KDG's). The primary focus for activities will be with the Contracting, Sales Enablement, Customer Care, and Data & Analytics teams.

Essential Responsibilities:

• Lead a portfolio of projects related to the improvement of end-to-end processes within Commercial and Customer Operations (CCO) with a primary focus on the North America Region Recode initiative
• Partner with Senior Leaders across the North America Region to understand their business needs and opportunities for improvement. Distillate this information into a pipeline of potential initiatives that can deliver tangible business impact (Increased Revenue, Decreased Costs)
• Drive the change vital to advance CCO from an organization that is focused on "operational excellence" to one that embraces "commercial excellence".
• Continuously enhance the transparency into CCO processes thru the monitoring and analysis of KPI's to provide insights into standard processes as well as opportunities for improvement.
• Guides the successful completion of projects by effectively organizing, mentoring and motivating a highly skilled cross functional team.

Qualifications:

• Self-starter who takes initiative and works with minimal direction
• Experience with written and verbal communications for both technical and non-technical audiences at the executive leadership level
• Familiarity working with the BD Operating Model
• Customer focused with excellent interpersonal and expectation management skills
• Effectively organizes and communicates with cross functional teams
• Facilitation experience at all levels of the organization with both large and small audiences
• 5+ years delivering strategic project results effectively and efficiently
• Proficient in obtaining, organizing, and analyzing data to make fact-based decisions, drive root cause analysis, and evaluate outcomes
• Demonstrated knowledge of key business financial metrics, providing metrics inputs to various reporting venues, and communicating key performance indicators to partners in support of business objectives
• Organizational change experience
• Project Management Professional (PMP) or equivalent certification is preferred
• Microsoft Word, Excel, Project, and PowerPoint proficiency

Key Competencies:

• Influencing Others
• Process/Operational Effectiveness
• Critical Thinking
• Customer Focus
• Drive for Results
• Business Insight
• Dealing with Ambiguity
• Leadership Courage

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

Work Shift

NA (United States of America)