Project Manager

Job Description:
The Project Manager (PM) role is designed to improve and support the course delivery process from inception to completion, while also supporting the Strategic Account Management Team in maintaining client relationships and actively growing accounts. Projects may include single instructor-led classes, multi-course programs, virtual instructor-led training, and/or content development. PM responsibilities fluctuate depending on the specific needs of the individual client. The PM role provides an exciting and unique opportunity that does not fall into a "one-size fits all" category or task list.
The Role:

• Accountable for the successful delivery of any project or program, measured by quality and satisfaction scores.
• Oversee the entire delivery process, from the execution of the SOW through communication of evaluation scores to the client organization.
• Participate in pre-sale discovery calls with sales, clients, instructors and Implementation Program Managers as needed.
• Drive the continuous improvement of the delivery process to help build scalable processes and infrastructure.
• Act as an expert in technical training delivery for the client and sales teams.
• Continually meet deadlines for all tasks associated with assigned projects and clients.
• Collaborate with Strategic Account Management and New Business Development groups to ensure projects and programs are scoped accurately and the required resources are available and prepared for delivery.
• Partner with internal teams to communicate upcoming technology and resource needs to support adequate staffing.
• Serve as a capture point for the voice of the customer and use the feedback to collaborate with internal teams to build a technology system that supports the delivery process.
• Work with the client and instructor to determine tech set up requirements and organize cloud-based solutions.
• Actively manage ongoing client projects and programs with weekly calls, quarterly business reviews, and technical training plans and schedules spanning from weeks to a full year
• Project budgetary and profitability responsibility.

Qualifications:

• Bachelor's degree with 3+ years professional experience in project/program management
• 3+ years customer engagement or customer success experience
• Nice to Have: Salesforce Experience & Microsoft Excel (Intermediate/Advanced)

About You:

• Ability to organize workload, and the capacity to progress a range of tasks and projects at one time.
• Ability to accept challenges and creatively solve problems.
• Exposure to several training delivery mediums and an understanding of how to work with them.
• Facilitation and conflict resolution skills, to assist in resolving the different points of view and requirements that invariably collide during cross-team and cross-organization efforts.
• Ability to communicate well with internal and external stakeholders.
• Highly motivated, committed, effective and supportive team member, able to work flexibly, quickly and accurately to tight deadlines.
• Well-respected and approachable among peers and superiors as someone who understands the needs and objectives of the business.
• Methodical and accurate, displaying a strong desire for high quality, with attention to detail.
• Ability to work under pressure and adapt to a fast-paced, high-growth environment.
• Ability to work independently and as part of a team with strong team building skills.
• Creative problem-solving skills - must be able to think laterally to generate solutions which have the desired impact.
• Possess a good level of initiative and judgment, and be comfortable making decisions when required.

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