Project Manager

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.

Zeta Tachyon offers

Rich digital-first cardholder experiences

Native embeddable banking support

Hyper-Personalization Policy Engine to launch segment-of-one card programs

Web-based product configurators to launch in days vs. quarters

Rapid innovation & extensibility via APIs, event streams, and more

Modern & intuitive web-based back office experiences

Next-gen regulatory risk & compliance capabilities

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

About the Role

Zeta and HDFC Bank, India’s largest private sector bank launched PayZapp in Mar 2023. PayZapp is a market leading payments app and has blitz-scaled to millions of users and billions of transactions in a year of launch. PayZapp is built by Zeta from the grounds-up and uses uses Zeta’s Tachyon, a cloud-native, integrated modern core banking, processing and payments SaaS platform. Current offerings on PayZapp include UPI, a prepaid card and wallet, and a fully digital credit card. The app offers a seamless digital onboarding and bill payments experience.

PayZapp is currently in its 1-10 journey and we’re building a truly differentiated offering made possible by the coming together of HDFC Bank’s banking leadership and Zeta’s unique tech architecture.

With a customer-first philosophy and a modern, feature-rich intuitive mobile app, we are building an experience that will revolutionize banking in India. Join us to re-define this age-old industry.

Responsibilities

• The functional responsibilities will encompass the following, but not be limited to: 
• Take complete ownership of customer success, account management and program delivery of PayZapp
• Own annual and quarterly OKR planning for PayZapp with HDFC and Zeta leadership
• Work closely with HDFC and Zeta leadership to ensure OKRs are met
• Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal teams
• Own the strategic program management function - planning, leadership buy in, prioritization and program delivery management
• Define, measure and drive initiatives to achieve high customer acquisition, retention, NPS and monetization. Design initiatives across all teams - product management, solution architecture, engineering, operations, customer support, etc. 
• Understand the tradeoffs of schedule, scope and quality, making decisions as needed to meet program goals
• Take a lead in risk / issue mitigation and escalate as necessary to maintain program velocity
• Utilize industry best practices, techniques, and standards throughout program execution. Measure program performance to identify areas for improvement
• Work to build organizational competency in managing critical cross functional initiatives, including documentation, tool development and mentoring
• Build and manage a mid sized team of program managers, analysts, project managers
• Define how good becomes better. In other words, establish then work from a benchmark and build a metrics dashboard to demonstrate success in program/project completion and areas for improvement

Skills

• You are a strong first principles thinker and possess a research mindset with strong problem solving and organizational skills 
• You have an orientation towards execution and are creative and passionate to get things done
• You have a natural ability to thrive in a fast-paced environment and juggle multiple projects at a time
• You are extremely meticulous with an eye for detail and focus on documentation
• You are well-versed with program / project management principles and have demonstrated success in software delivery contexts
• You have experience managing large IT/software programs both individually and with small-mid size teams preferably in banking or fintech
• You have multi-functional exposure across client service, account management, product management, solutioning, operations, customer support, engineering delivery management with a spike in multiple areas
• You have the ability to adapt and work well with people and teams and experience in getting outcomes from teams not directly reporting to you

Experience and Qualifications

• Undergraduate Degree in Engineering + Graduate Business Degree (MBA or equivalent)
• 7 + years of industry experience with strong experience in managing and/or building Banking / Payments products encompassing 2 or more roles across
• Account and stakeholder management
• Consulting
• Program Management
• Product Management 
• Software development delivery
• You preferably have domain experience in banking, credit cards, and are well versed with digital payments particularly UPI, Card payments, Wallets and regulations.

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success