Project Manager

As a Project Manager on our team, you'll partner with the Business Card and Payments team at a leading bank, where you'll be at the heart of creating, validating, and improving processes that make data-driven products more efficient and customer-friendly. Your role will be key in driving process innovation, ensuring audit readiness, and fostering collaboration across multiple departments.

What You'll Do:

Process Creation and Validation:

• Develop and refine processes to align with both business goals and customer needs.
• Lead sessions with Business SMEs to ensure a clear understanding of processes, risks, and controls.

Metrics Design and Production:

• Design metrics to track how efficiently and effectively processes are working.
• Analyze those metrics to pinpoint areas for improvement and implement necessary changes.

Data Analysis and Correction:

• Investigate and fix data issues within department systems to maintain accuracy and integrity.

Customer-Focused Process Improvement:

• Drive process improvements with a customer-first mindset.
• Clarify and understand the intent of processes, always ensuring customer satisfaction is a priority.

Continuous Improvement and Audit Readiness:

• Keep continuous improvement top of mind while working on repeatable processes.
• Develop processes that keep the Lines of Business (LOBs) in an audit-ready state.

Influence and Communication:

• Collaborate across different domains to push for process improvements and adoption.
• Use your presentation and storytelling skills to inspire process owners and drive results.

Documentation and Reporting:

• Maintain clear and detailed process documents, including procedures and diagrams.
• Document projects and processes by creating reports, presentations, business cases, and other relevant documentation.

Subject Matter Expertise:

• Act as the go-to expert on processes when representing the department in meetings and projects.

Team Leadership:

• Lead a high-performing team, keeping them motivated and aligned with project goals.

Basic Qualifications:

• Bachelor’s Degree
• 5+ years of experience as a Project Manager
• Strong facilitation skills: Confident in leading sessions with Business SMEs.
• Strong analytical skills: Able to spot, analyze, and correct data issues.
• Proven experience in driving process improvements.
• Skilled at creating and maintaining formal process documentation.
• Experience in banking, finance, fintech, credit or background/credit check industry.
• Familiar with project management tools.

Preferred Qualifications:

• Master’s Degree in Business Administration, Finance, Computer Science or related field
• Project Management or Scrum Certification
• Background in data analytics or engineering

Skills and Competencies:

• Excellent communication skills – able to explain complex ideas clearly.
• Strong problem-solving and analytical abilities.
• A team player with proven experience working in hybrid environments.
• Leadership skills with a focus on motivating high-performing teams.
• A natural customer advocate, keeping the customer at the forefront of process improvements.

This is a hybrid position requiring 2-3 days onsite at the client location in McLean, VA.